José Pablo Mora Cortes

José Pablo Mora Cortes

About

Detail

Provincia de San José, Costa Rica
Contact José regarding: 
work
Full-time jobs
Starting at USD1.8k/month
Flexible work
Starting at USD25/hour
id_card
Internships
Starting at USD1.8k/month

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Amazon
    Selling Partner Support and Brand Associate
    Amazon
    May 2021 - May 2023 (2 years 1 month)
    As a Selling Partner Support and Brand Associate, I was responsible for assisting sellers in navigating the complexities of the Amazon platform, ensuring they received the necessary support to enhance their brand presence. I provided timely and effective solutions to inquiries, fostering strong relationships with partners. Additionally, I utilized messaging apps to streamline communication and support processes, ensuring that sellers received prompt assistance, particularly when they sought to add brands on Amazon. This approach not only improved response times but also enhanced overall customer satisfaction.
  • Concentrix
    Technical Support Advisor
    Concentrix
    Jul 2017 - Feb 2021 (3 years 8 months)
    As a Technical Support Advisor, I was responsible for providing exceptional technical assistance to customers across the USA and Europe, ensuring their issues were resolved efficiently and effectively. I utilized various communication channels to troubleshoot and guide users through technical challenges, enhancing their overall experience with our products. Additionally, my experience as a chat agent for seven months allowed me to develop strong messaging skills, which facilitated clear and concise communication with customers, further improving our support services.
Education verified_user 0% verified
  • V
    Technical Degree Telecommunications
    Virtual Learning Academy
    Jul 2024 - Mar 2025 (9 months)
  • V
    Technical Degree Cibersecurity
    VLA Virtual Learning Academy
    Jul 2024 - Jan 2025 (7 months)