Jose macias flores

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Remote Operations Agent — Insurance

Zambrano Partners Insurance

Jan 2026 - Current (5 months)

Provide remote insurance operations support across multiple lines of coverage, advising clients on policy options, claims processes, and tailored coverage recommendations. • Manage a high-volume client portfolio through inbound and outbound communication — resolving policy inquiries, processing endorsements, and ensuring timely renewals with high satisfaction rates. • Build and run automations using AI tools, including Claude Code, to streamline CRM workflows, reporting, and repetitive operational tasks — increasing speed and reducing manual errors. • Administer client records, policies, and documentation in CRM and agency-management systems, maintaining accuracy, regulatory compliance, and audit readiness. • Conduct consultative needs

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Service Advisor

Mercedes-Benz Group-Richmond,

Aug 2024 - Current (1 year 10 months)

As a Service Advisor, I provided exceptional customer service and support to clients, addressing inquiries, resolving issues, and ensuring overall satisfaction. I maintained a high level of product knowledge to effectively assist customers with their questions and concerns. Managing a high volume of incoming calls and emails, I consistently met or exceeded performance metrics for response time and resolution. I developed strong relationships with customers through active listening, empathy, and personalized assistance, while also identifying opportunities for upselling or cross-selling products based on customer needs and preferences. Collaborating with cross-functional teams, I resolved complex customer issues in a timely manner and utiliz

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Service Advisor

Group One Automotive-Austin,

Apr 2022 - Dec 2023 (1 year 9 months)

• Greeting customers and directing them to an available technician • Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs • Answering customer questions about service outcomes and consulting with technicians when necessary • Informing customers about potential cost savings and warranty protections • Assisting customer with deciding to fix their car through the dealership's shop or trading the vehicle in • Overseeing and managing the service center's scheduling and workflow • Informing customers of changes in service or when their vehicle is ready to be picked up

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District Manager

CAR TOYS & WIRELESS ADVOCATES-Austin,

Aug 2020 - Mar 2022 (1 year 8 months)

As a District Manager, I served as a wireless expert overseeing the management of systems for major telecommunications providers including AT&T, Verizon, and T-Mobile. My role involved ensuring optimal operations support and customer support across the district, effectively managing resources and personnel to meet business objectives. Additionally, I handled email management to streamline communication and provided assistance with transfers to enhance customer experience. While reservation management was not a primary focus, the skills I developed in managing the entire district allowed me to maintain a high level of organization and efficiency, ensuring that all operational aspects were aligned with company goals.

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Finance Manager

Nation Motors-Richmond,

Feb 2019 - May 2020 (1 year 4 months)

Finance Managers oversee the financial operations of an organization. They advise on investment plans, monitor the company's finances and produce financial reports. They work closely with management to develop and implement strategies and plans to achieve the company's long-term objectives.

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Executive Sous Chef

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Apr 2014 - Feb 2019 (4 years 11 months)

Sous Chef, or Second Chef, is responsible for providing supportive leadership to kitchen staff throughout food service. Their duties include assisting the Head Chef in monitoring kitchen activities, expediting orders to ensure quality taste or presentation and taking on additional responsibilities in the Head Chef's absence to ensure that kitchen staff has proper direction.

Jose macias flores

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