Joselyn Vargas Ramírez

Supply Chain Specialist

Accenture

Feb 2025 - Mar 2026 (1 year 2 months)

• Reviewed and analyzed 50–60 insurance cases daily to determine eligibility for medical transportation services, ensuring compliance with policy requirements by evaluating documentation and coverage criteria. • Identified discrepancies and collaborated with internal teams to resolve approval and documentation issues, maintaining accurate case documentation and supporting data tracking in high-volume operational environments. • Contributed to workflow efficiency by ensuring timely case review and accurate reporting. Additionally, leveraged my experience with CRM tools, such as Salesforce, to enhance operational processes, tracking interactions and improving communication throughout the customer lifecycle. This familiarity with client mana

Patient Financial Specialist

Health Prime

Jul 2024 - Nov 2024 (5 months)

As a Patient Financial Specialist, I conducted insurance verification, including COB and EOB analysis, and policy review to ensure billing accuracy. I coordinated with billing and administrative teams to resolve claim discrepancies and payment delays, supporting medical coding and billing operations while maintaining accurate documentation of patient accounts. In addition to responding to billing inquiries and assisting with issue resolution through cross-department collaboration, I leveraged my experience in client onboarding to guide patients through the financial processes, collecting and verifying their financial and insurance information. This involved clearly explaining procedures, setting expectations, and addressing any questions or

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Billing, Financial & Event Coordinator

SRMJ LTD

Mar 2023 - May 2024 (1 year 3 months)

• Managed 50-80 monthly client invoices, ensuring billing accuracy and timely payment tracking. • Developed and maintained Excel spreadsheets to track invoices, payments, and outstanding balances. • Processed vendor payments and calculated commission payments for sales personnel. • Communicated with clients and vendors to resolve billing discrepancies and payment issues. • Maintained organized financial documentation to support operational reporting and record accuracy. • Additionally, I leveraged my experience in client onboarding to streamline the billing process for new customers, ensuring a smooth transition and enhancing customer success. I also utilized marketing automation tools to improve communication efficiency, while my fami

Alexa and Prime Video Specialist

Amazon

Jul 2020 - Feb 2021 (8 months)

As an Alexa and Prime Video Specialist, I provided comprehensive support for issues related to Alexa devices, ensuring a seamless user experience. I was responsible for sales and support for Prime Video, assisting customers in navigating the platform and maximizing their subscriptions. My expertise in CRM tools facilitated effective client onboarding and enhanced customer retention strategies, contributing to overall customer success. Additionally, my hands-on experience with voice assistant ecosystems, including Alexa-enabled devices, allowed me to leverage my understanding of Software as a Service (SaaS) and conversational AI platforms, enriching the support experience and driving user engagement.

Technical Support Specialist

Concentrix

Apr 2018 - Apr 2020 (2 years 1 month)

Technical support for a known brand of phones, tablets and computers through phone and chat. Promoted after 6 months to work with engineers solving emerging issues providing first hand information after performing all available troubleshooting.

Joselyn Vargas Ramírez

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