Responsible and pattient with experience helping with patient inquiries and manage phone calls in English and Spanish in a professional, courteous, and friendly manner using VoIP systems and CRM platforms. Schedule, confirm, and manage patient appointments for healthcare providers using digital scheduling systems and Google Calendar/Outlook. Verify patient insurance coverage and maintain accurate, confidential patient records in EMR systems, in strict compliance with HIPAA regulations. Support the daily operations of medical clinics by performing key administrative duties, managing documentation, and ensuring smooth patient flow.
