Jose Connor

Jobs 0% verified

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Client Engagement & Ai — Physical Security Analyst

IPVM

Oct 2024 - Jan 2026 (1 year 4 months)

• Deliver detailed, professional email support resolving account, billing, and technical inquiries • Collaborate cross-functionally with internal teams to ensure accurate and timely issue resolution • Maintain rigorous written communication standards across all client touchpoints
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Dispatcher / Logistics Coordinator

MULTIPLE CLIENTS

Feb 2023 - Sep 2024 (1 year 8 months)

• Managed live dispatch operations for towing companies via Towbook, Dispatch Anywhere, AAA Dispatch, and Bringg • Coordinated drivers and service requests in real time across high-volume inbound queues • Improved response times and customer satisfaction through effective routing and prioritization
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Customer Ambassador — Phone & Email Support

Upwork® Global Inc.

Jul 2021 - Feb 2023 (1 year 8 months)

• Delivered high-quality interactions with users via phone and email, addressing escalated issues • Worked cross-functionally to resolve complex user cases with speed and accuracy • Edited and maintained Knowledge Base articles to improve self-service support quality
Interpreter — English / Spanish

freelance

Jan 2018 - Sep 2021 (3 years 9 months)

• Provided real-time consecutive interpretation in medical and professional environments • Ensured confidentiality and accuracy across sensitive multilingual communications
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Chat Agent · Team Leader · Qa Specialist

Livescribe® Inc.

Jan 2013 - Sep 2020 (7 years 9 months)

• Managed a multi-application platform handling transcription, chat, and messaging for customer support • Handled inbound chat and phone conversations, resolving technical and product inquiries • Led QA team — wrote, edited, and maintained technical documentation and project manuals • Prepared weekly and monthly performance reports aligned with client requirements • Promoted from agent to team leader and QA specialist over the course of tenure

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