Jose Connor

Jose Connor

About

Detail

Santo Domingo, Distrito Nacional, Dominican Republic

Contact Jose regarding: 
work
Full-time jobs
Starting at USD14/hour
Flexible work
Starting at USD14/hour

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • I
    Client Engagement & Ai — Physical Security Analyst
    IPVM
    Oct 2024 - Jan 2026 (1 year 4 months)
    • Deliver detailed, professional email support resolving account, billing, and technical inquiries • Collaborate cross-functionally with internal teams to ensure accurate and timely issue resolution • Maintain rigorous written communication standards across all client touchpoints
  • M
    Dispatcher / Logistics Coordinator
    MULTIPLE CLIENTS
    Feb 2023 - Sep 2024 (1 year 8 months)
    • Managed live dispatch operations for towing companies via Towbook, Dispatch Anywhere, AAA Dispatch, and Bringg • Coordinated drivers and service requests in real time across high-volume inbound queues • Improved response times and customer satisfaction through effective routing and prioritization
  • U
    Customer Ambassador — Phone & Email Support
    Upwork® Global Inc.
    Jul 2021 - Feb 2023 (1 year 8 months)
    • Delivered high-quality interactions with users via phone and email, addressing escalated issues • Worked cross-functionally to resolve complex user cases with speed and accuracy • Edited and maintained Knowledge Base articles to improve self-service support quality
  • freelance
    Interpreter — English / Spanish
    freelance
    Jan 2018 - Sep 2021 (3 years 9 months)
    • Provided real-time consecutive interpretation in medical and professional environments • Ensured confidentiality and accuracy across sensitive multilingual communications
  • L
    Chat Agent · Team Leader · Qa Specialist
    Livescribe® Inc.
    Jan 2013 - Sep 2020 (7 years 9 months)
    • Managed a multi-application platform handling transcription, chat, and messaging for customer support • Handled inbound chat and phone conversations, resolving technical and product inquiries • Led QA team — wrote, edited, and maintained technical documentation and project manuals • Prepared weekly and monthly performance reports aligned with client requirements • Promoted from agent to team leader and QA specialist over the course of tenure
Education verified_user 0% verified
  • A
    Design & Technology
    Albena Lake Hodge School
    Jan 2007 - Aug 2010 (3 years 8 months)
  • Centu
    Intro to Programming
    Centu
    Jan 2013 - Jan 2014 (1 year 1 month)
  • M
    Data Analysis with Excel
    Microsoft edX
    Jan 2021 - Mar 2021 (3 months)