José Antonio Miranda Technical writer by day, author by night.

Customer Experience Analyst II

TELUS Digital AI Data Solutions

Aug 2024 - Current (1 year 10 months)

- Coach and train writing analysts, prompt writers, labelers, and content moderators, emphasizing continuous improvement, professional development, and role excellence. - Analyze large datasets to inform strategies and optimize AI-driven processes, ensuring efficiency and precision. - Develop and implement strategies to enhance team performance and collaborate closely with clients, delivering tailored AI solutions that meet project objectives.

Customer Experience Analyst

TELUS Digital AI Data Solutions

Feb 2024 - Jul 2024 (6 months)

- Lead quality assurance efforts by conducting thorough investigations, analysis, research, and comparisons to ensure high standards of content accuracy and adherence to guidelines. - Enforce policies for moderation, content quality, and content safety, ensuring adherence to guidelines, and implement labeling accuracy to categorize and flag content accordingly. - Coach and train writing analysts, prompt writers, and content moderators to excel in their roles, emphasizing continuous improvement and professional development. - Implement strategies to enhance team performance and efficiency through feedback, guidance, and support. - Collaborate with cross-functional teams to refine content generation processes, focusing on precision, style con

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Ghostwriter

Editorial Core

Jan 2024 - Current (2 years 5 months)

I specialize in crafting engaging content, including novels, biographies and articles. I transform initial drafts and ideas into polished narratives, ensuring they reflect the clients’ voices.

Writing Analyst

TELUS Digital AI Data Solutions

Sep 2023 - Jan 2024 (5 months)

- Conduct comprehensive research and proficiently craft concise written content across diverse formats (e.g., short blog posts, emails, brief essays, story synopses, summaries, and cover letters). - Emphasize factual accuracy and adherence to style guidelines, aimed at furthering the development of AI in effective communication, particularly in the Spanish language. - Collaborate with AI development teams to analyze and refine AI-generated short-form written content. Ensure precise adherence to factual accuracy and stylistic nuances, contributing to the enhancement of AI's communication capabilities. - Develop innovative strategies and methodologies to improve the natural language processing capabilities of AI systems, focusing on seamless

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Project Coordinator

Mar 2023 - Jul 2023 (5 months)

- Drive internal project task completion with the System Solutions, Creative, and Project Management teams for total visibility on project processes, plans, timelines, documentation, and governance. - Drive internal creative and website maintenance task completion to include assigning creative requests to our internal Creative Team, following up on outstanding requests, and QA’ing creative and maintenance requests. - Monitor client communication, partner communication, internal communication, and any updates pertaining to project assignments via Asana, Slack, and email. - Advance and implement project management initiatives as directed by the Project Management Lead and Project Manager(s).

Cash Applications Analyst

FundThrough

Mar 2022 - Dec 2022 (10 months)

- Retrieving electronic payment data from various bank accounts. - Performing analysis of payment histories and account reconciliations. - Troubleshoot data availability issues and when necessary review alternative data sources. - Work collaboratively with cross-functional teams including sales, CS, product, and engineering.

Accounts Receivable Analyst

HCLTech

Dec 2019 - Mar 2022 (2 years 4 months)

- Keep track of payments, credits, and disputes. Analyze customer financial condition and authorization of credit line or payment plans. Maximize the income by minimizing the risk of debt, fraudulent activity, and problems with the cash flow by tracking customer transactions to identify any suspicious or risky activity.

Technical Writer

HCLTech

Apr 2019 - Mar 2022 (3 years)

- Investigation and writing of high-quality business, software, and training manuals for the billing, cash applications, and accounts receivable departments of Xerox Business Solutions Southwest in San Antonio, TX, Lewan Technologies in Denver, CO, and Arizona Office Technologies in AZ, at their locations. - Training for collections teams in Guatemala and support for trainers in India and the Philippines.

Project Manager Junior

CODE Digital Marketing

Oct 2017 - Mar 2019 (1 year 6 months)

- Work directly with designers, community managers, vendors, and clients to move advertising projects from conception all the way through approval. - Produce and develop new customer relationships by delivering brand-new tailor-made business proposals. -Copywriting for Disney Media Networks Latin America, Cervecería Centroamericana, Heineken, Productos Maravilla, and others.

Technical Support Specialist [Sales]

Innovative Contact Solutions Powered by Intouch

Jan 2013 - Sep 2017 (4 years 9 months)

-Offering products and services using solid arguments to prospective customers. -Performing analyses of existing and potential customers. -Maintaining positive client relationships to ensure future business. -Customer service.

José Antonio Miranda

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