IT Training Coordinator and Operations Analyst
Jun 2010 - Jun 2011 (1 year 1 month)
• Content Development / Learning Materials (Printed, Multimedia). • Coaching to engineers and administrative staff to improve teaching and learning processes. • Development of Training Kits: DNC, exams, checklists, Observation Guides, Manuals, evaluations (course and facilitator), Tests, Final Report, Diplomas. • Instructional Design • Technical Training Delivery (Contact Center Systems Management Solutions) Unified IP Director, Data Views, Enterprise Monitor. • Implementation and Administration of LMS (Learning Management System) for training and e-Learning • SALES FORCE (SaaS) management to administer and manage all course information (course facilitator keys, date, place, program, qualification). • Internal and external courses i