jose alan luna carreon
About
Detail
Full Stack Dev
Mexico
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work
Full-time jobs
Starting at
USD30k/year
Flexible work
Résumé
Jobs
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- EFull-Stack DeveloperEquestrian DigitalJan 2017 - Current (9 years 8 months)As a Full-Stack Developer, I managed and successfully delivered highly scalable platforms utilized in over 15 countries, resolving international B2B client tickets end-to-end via WhatsApp, from L1/L2 diagnosis to code implementation. I developed and implemented an e-commerce architecture from scratch that enabled secure global transactions by integrating Stripe. Utilizing Algolia, Cloud Functions, and Firebase, I analyzed and optimized database reads, providing real-time search capabilities and faster response times for live event systems. I collaborated directly with stakeholders to define requirements and employed AI-assisted development tools to accelerate the creation of Angular components and NestJS endpoints, maintaining strict TypeOR
- FArea Supervisor (Customer Service)Fierro Internacional S.A. de C.V.Jan 2012 - Jan 2017 (5 years 1 month)Responsible for managing operations and conflict resolution for a call center, leading to consistent compliance with company quality and service standards.Streamlined the monitoring of daily performance metrics and KPIs, optimizing shift productivity and reducing response times.Trained and mentored 18 staff members on assertive communication, technical support processes, and handling complex customer escalations.
Education
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- UBachelor of Science in Computer EngineeringUniversidad de Guadalajara (CUCEI)Jan 2015 - Jan 2020 (5 years 1 month)Relevant Coursework: Software Architecture, Database Administration, Web Development, Systems Integration.