Sr. Quality Assurance Lead
Softtek Information Services Livesite Support Team
Sep 2011 - Jan 2014 (2 years 5 months)
As the Sr. Quality Assurance Lead for the Mexico Livesite Support team, I was responsible for overseeing PROD Support for the IHG hotels group, one of the largest hotel companies globally, which includes renowned brands such as Holiday Inn, Crowne Plaza, Intercontinental, and Staybridge. I led the QA Nearshore Team in maintaining their e-commerce online reservation system, focusing on detecting PROD issues, assigning and reviewing tickets as part of our proactive testing approach. My functional experience included bug tracking, testing, and planning, utilizing various mobile tools such as Quality Center, Java, Web Services, Tealeaf, Functester, Rally, and SharePoint. Additionally, I employed PL/SQL queries to extract data essential for vali