Operations professional with 7+ years building the SOPs, dashboards, and automation that let fast-moving US-based companies scale without breaking, working remotely from Lima, Peru. I go into disorganized operations, find what's broken, and build the systems and documentation that fix it for good. At a multi-channel e-commerce company, I reached 100% SOP coverage across critical workflows and built a real-time production dashboard integrating every operational data source; elsewhere I've cut onboarding time by 58% and reduced order-processing from 35 minutes to 8 using Python and AI-powered automation. I work directly with leadership, ship fast, and leave teams running cleanly on systems they own. Bilingual English/Spanish. Proficient in HubSpot, Notion, Asana, Slack, and advanced Excel.