Jorge Maldonado Sales Operations Manager 📈 | Operations Manager ⚙️ | Project

Sales Manager

TELUS Digital

Jan 2021 - Current (5 years 5 months)

• Lead multidisciplinary teams (up to 60 agents) in English and French, ensuring compliance with operational, commercial, and service KPIs aligned with SLAs. • Enterprise Client Acquisition: Identify and secure high-value enterprise accounts through strategic outbound prospecting, relationship building, and consultative sales. • Led cross-functional product programs from planning through launch, coordinating engineering, product, and operations teams to deliver releases on time while reducing execution risks through proactive tracking and mitigation strategies. • Implemented Agile workflows and Jira-based tracking systems to improve program visibility, streamline release management, and enhance stakeholder communication, resulting in more

Production Manager (CPC)

Grupo de Tiendas Asociadas SA

May 2019 - Nov 2020 (1 year 7 months)

• Centralized negotiation and management of meat suppliers to improve cost structures and operational consistency. • Led production, capacity, and distribution planning for a network of 100+ supermarkets nationwide. • Managed four production and distribution centers, ensuring quality, efficiency, and compliance standards. • Implemented OEE (Overall Equipment Effectiveness) programs and technical training initiatives to increase plant performance. • Oversaw budget management, shrinkage control, and financial performance tracking across operations. • Increased sales by 8% while reducing annual operating costs by 18%. • Expanded operational capacity by opening 18 additional locations within 4 months. • Implemented a Quality Assurance System ac

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Operations Manager

Corporación Servicios e Industrias Alimenticias

Jan 2018 - Mar 2020 (2 years 3 months)

As the Operations Manager at Servicios e Industrias Alimenticias, I was responsible for planning and executing marketing strategies alongside operational personnel in various sales channels, always focusing on the established budget. My role included leading the company's strategic and financial planning, ensuring effective and result-oriented management. • Directed strategic, financial, and operational planning across procurement, production, warehousing, and distribution. • Coordinated cross-functional alignment between marketing, sales, and operations to ensure execution efficiency. • Managed supplier relationships and supply chain processes to optimize costs and service levels. • Led the opening of 4 retail locations with standardized

Junior Commercial Manager & Operations

Mayacert

Jan 2016 - Mar 2018 (2 years 3 months)

As the Junior Commercial Manager and Operations at MAYAN CERTIFICATIONS, I led the commercial process of sales and services targeted at agricultural and food industry companies. I was responsible for negotiating with suppliers and clients to offer CE, USDA, and JAS (Japan) certification services for exports within Central America and Mexico. Certification and compliance company managing CE, USDA, and JAS certifications across regional markets. • Managed commercial and operational processes for CE, USDA, and JAS certifications across regional markets. • Conducted regional negotiations and tracked performance indicators using SAP systems. • Improved sales performance by 11% through structured commercial followup and operational coordination.

Jorge Maldonado

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