Jorge Alejandro Suegart Conquista

Jorge Alejandro Suegart Conquista

About

Detail

Account Manager | Operations Specialist
Venezuela

Contact Jorge regarding: 

work
Full-time jobs
Starting at USD3K/month
Flexible work
Starting at USD15/hour
groups
Networking

Timeline


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Project

Résumé


Jobs verified_user 0% verified
  • L
    LinkedIn Specialist public Remote experience
    Mar 2023 - Current (2 years 4 months)
    - Booked +65 sales appointments Generate +200 connection requests weekly for LinkedIn using We-Connect. Produce +12 email templates using Zoho Campaigns and Jarvis.ai, achieving an open rate of +18 %. Manage and organize tasks for projects using ClickUp, maintaining a completion rate of 80 %.
  • C
    Account Manager
    CommComm
    Feb 2022 - Mar 2023 (1 year 2 months)
    - Assured a client retention rate of 80 %. Served as the lead point of contact for all customer account management matters, managing +6 web3 clients weekly through Discord Slack and Telegram, ensuring the timely and successful delivery of solutions. Conducted and documented meetings with key stakeholders and clients using Google Calendar, Meet and Zoom to provide project updates and ensure overall project success and owner satisfaction. Managed the processing of SLAs and other clients' documents to ensure transparency and accuracy.
  • A
    Operations Manager
    AIESEC in Venezuela
    May 2019 - Apr 2021 (2 years)
    - +50 satisfied clients Managed all aspects of day-to-day operations on +10 locations to ensure an optimal process and the quality of CSRs and SDRs, increasing customer operations satisfaction rating by 22 %. Designed and implemented the strategic and operational objectives that met the product's requirements using the "Playing to Win" methodology, resulting in an 80 % of implementation. Investigated data from previous managers, workflows, training materials, content and global trends based on the company needs to provide meaningful insights and feedback to the marketing, people, finance and operations team. Assisted in the creation, implementation and administration of Customer Support and Sales Operations' tracking tools using Google S
  • A
    Local Director
    AIESEC in Venezuela
    Dec 2017 - Feb 2019 (1 year 3 months)
    - +10 satisfied clients Managed 5 employees and their teams through weekly meetings, 1o1s and follow-ups on site to ensure the operational and organizational alignment was appropriate, cost-effective and customer-centric. Oversaw employe's selection and performance management on a weekly basis to guarantee a proper allocation of human resources. Delivered +6 quality experiences for customers, generating +$2400 in revenue and awarding us the #1 position for Best Local Office in the country for 2019.
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    Projects verified_user 0% verified