Jorge Alan Reyes Olivares

A

Project Manager - Delivery Manager

Ataway México Technology Consulting and Services,

Nov 2023 - Current (2 years 8 months)

Support and maintenance strategy for SAP modules and applications, interfaces and interaction with legacy systems, on different platforms and environments. Management of delivery, resources and operation of ERP-SAP ECC and S4 / HANA. Deployments, changes, migrations and change of versions of SAP ECC and S4 / HANA. Budget monitoring and billing of contracts related to costumers. Project Manager Delivery – AMS SAP – Hospital Medica Sur CDMX

I

Service Delivery Manager

IDEMIA Biometric and security services,

Dec 2021 - Sep 2023 (1 year 10 months)

Security and biometrics Projects, banks, telephones and government customers. Establish and refine delivery processes to ensure every customer gets the same experience from the start. Hold all service departments and teams accountable for carrying out required processes and tasks and providing excellent customer service. Evaluate the customer experience against the KPI's established by the company. Guarantee the efficiency and profitability of projects, reduce costs without affecting the overall customer experience.

D

IT Operations and Maintenance Manager

DISH 3 Play provider,

Nov 2020 - Sep 2021 (11 months)

Direct and coordinate the Operation and Maintenance of applications teams for the attention of the CRM Siebel, BRM, ERP Oracle systems and the integration with the different platforms web, java, apps, application ecosystem, Management and Service levels Attention, for internal and external costumers.

A

Project Manager

AN Global Technology Consulting and Services,

Aug 2017 - Aug 2019 (2 years 1 month)

Support and maintenance strategy for SAP modules and applications, interfaces and interaction with legacy systems, on different platforms and environments. Management of delivery, resources, infrastructure and operation of ERP-SAP ECC and S4 / HANA. Deployments, changes, migrations and change of versions of SAP ECC and S4 / HANA. Budget monitoring and billing of contracts related to Clients. - - Colombia PMO - - - – AMS - clients: Negro, Aguakan, Servifacil, Grupo R, Grupo México, Grupo Empresarial Kaluz, Pacific Start, Cargill PMO - Support and maintenance management GRP-SAP - - Operation, support and maintenance GRP-SAP

I

Director de Desarrollo de Sistemas

INFONACOT Comisión Federal de Competencia Económica Federal Goverment,

Dec 2016 - Aug 2017 (9 months)

Manage the system development strategy, core application for document management support and operation local and on-line. GRP-SAP Follow-up to the stabilization and development of new functionalities. Implementation and changes to applications, ECM management. Budget and related contracts. Attention and response of internal and external audits.

I

Subdirector

INFONACOT Financial Services

Aug 2011 - Oct 2016 (5 years 3 months)

Operación Core Banking and Institutional GRP (SAP). operation and Administration, Service Level Management, Production and Infrastructure Management, Change Management, Business Intelligence, Incidents, Testing. Design, implementation of architectures, evaluation of new technologies and projects. Contracts and budget management. Coordinate the processes and operation, in their different operating environments (Production, Pre-Production, development, tests, etc.). Plan, design and implement the technological architecture that allow the optimal performance of the information systems. Guarantee the implementation and monitoring of security controls of the information managed by the different substantive systems, to improve their operation, to

Subgerente de Producción de Sistemas

Financiera Independencia

Jun 2009 - Aug 2011 (2 years 3 months)

Manage Production tech team, Central site manage, Remote and DRP site Administration, APPS Administration, Windows, Linux and Solaris Servers Administration, Service Levels Administration, SAN Administration, Storage management technologies, IT delivery services to the business, development – test – production environments management, technological infrastructure branches manage, Active Directory management, technology innovation.

P

Subdirector de Administración de Infraestructura

PROCURADURIA GENERAL DE LA REPUBLICA Federal Government,

Oct 2005 - Jun 2009 (3 years 9 months)

Manage and coordinate the business technology platform, National Information Center Administration, APPS Administration, Oracle Data Bases administrator, Windows and Solaris Servers Administration, Service Levels Administration, SAN Administration, Storage management technologies, Networking, project leader. Operations manager. plan development, data recovery plan ILM implementation.

C

Help Desk Administrator - Network Administrator

CADBURY SCHWEPPES MEXICO Beverages,

Jan 2004 - Oct 2005 (1 year 10 months)

Administration of the help desk at the national level, Network Administration, Management of computer equipment inventories, Telecommunications Administration, Management of suppliers. Reorganization of hardware inventory, improvement in service levels to local and remote users, participation in projects such as redefinition of network IP's nationwide, migration of users to Active Directory.

P

PMO / Service Manager

Jorge Alan Reyes Olivares

About

Detail

Timeline

Résumé