Jorge Abell Vargas Castillo

Team Leader

Paricus

Aug 2023 - Current (2 years 5 months)

As a Team Leader, I was responsible for managing a team, ensuring high-quality service, and solving problems quickly to maintain satisfaction among both clients and team members. This role required strong communication, leadership, and organizational skills, as well as the ability to remain calm under pressure. While my experience may not seem directly related to hospitality or hospitality management, the skills I developed are highly valuable in that field. My role as Team Manager at Ibex helped me develop skills that are very relevant to hospitality, hospitality management, and virtual assistance. I led a team overnight, ensuring that everyone was not only safe and well taken care of but also motivated to give their best. I ensured that f

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Real Estate Agent

Nicaragua Permanent Vacation

Sep 2021 - Current (4 years 4 months)

As a Real Estate Agent, I excelled in guiding clients through the buying and selling process, leveraging my extensive knowledge of the market to provide tailored advice and support. I maintained strong communication with clients, ensuring their needs were met and expectations exceeded throughout each transaction. Additionally, I utilized my experience in hospitality to foster positive relationships, enhancing client satisfaction and loyalty. My role also involved virtual assistance tasks, where I organized schedules, managed listings, and coordinated showings, ensuring a seamless experience for clients. I am committed to continuous improvement, regularly assessing my performance and seeking feedback to enhance my service delivery. By creati

Customer Service Representative

Teleperformance Spain

Aug 2021 - Oct 2021 (3 months)

As a Customer Service Representative at Teleperformance, I was responsible for interacting with clients daily, listening to their needs, resolving issues efficiently, and ensuring a positive experience. This role required clear communication, patience, problem-solving, and attention to detail, all of which are essential in hospitality for providing great guest experiences and in virtual assistance for supporting clients effectively. Although the environment was different, my experience strengthened my ability to deliver excellent service and maintain a professional, client-focused mindset, making my skills fully transferable to roles in hospitality and virtual assistance.

Team Manager

Teleperformance Spain

Aug 2021 - Aug 2023 (2 years 1 month)

- Coached and disciplined employees, fostering a culture of accountability and continuous improvement. - Communicated job expectations regularly, with real-time monitoring and appraisals of job contributions and objective accomplishments. - Prepared and completed action plans; implemented production, productivity, quality, and customer-service standards; resolved problems; completed audits; and identified trends. - Focused on people's development, growth, and success, driving excellence through strong communication and creating a successful work environment. - Accomplished operations and organization mission by completing related results as needed. - Analyzed data to inform decision-making and enhance team performance. - Leveraged experienc

Customer service representative

Ibex

Aug 2019 - Sep 2019 (2 months)

As a Customer Service Representative, I was responsible for addressing customer inquiries, resolving issues, and ensuring a high level of satisfaction with our services. My role involved clear communication, active listening, and problem-solving to enhance the customer experience. Additionally, my background in hospitality, while not directly related, has equipped me with essential skills that are highly transferable to customer service. Both roles emphasize delivering excellent service, understanding people's needs, and creating positive experiences. At Ibex, I honed my ability to communicate effectively, remain calm under pressure, and resolve issues efficiently, all of which are crucial for ensuring that customers feel valued and satisfi

Team Manager

Ibex

Aug 2019 - Aug 2021 (2 years 1 month)

- Coached and disciplined employees, fostering a culture of accountability and continuous improvement. - Communicated job expectations regularly, with real-time monitoring and appraisals of job contributions and objective accomplishments to ensure alignment with organizational goals. - Prepared and completed action plans, implementing production, productivity, quality, and customer-service standards while resolving problems, completing audits, and identifying trends. - As a Team Leader, I am highly focused on people's development and promoting excellence, utilizing strong communication, trust, integrity, motivation, inspiration, and creating a positive and productive environment. - Accomplished operations and organizational missions by

Jorge Abell Vargas Castillo

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Jorge Abell Vargas Castillo