Customer support representative public Remote experience
Paricus
Sep 2023 - Mar 2025 (1 year 7 months)
Provided bilingual customer service via phone, assisting clients with account management and troubleshooting issues. Resolved technical problems related to phone services, ensuring high levels of customer satisfaction. Utilized CRM software to manage customer interactions and maintain accurate records. Additionally, I was responsible for administering customers' personal information to assist them with procedures on the CRM platform, which enhanced the efficiency of our service delivery. I also prepared reports for my supervisor to contribute effectively to project coordination team meetings, ensuring that our strategies were aligned with customer needs and expectations. Furthermore, I adhered to a strictly client-requested goals agenda, wh