Jonathan Potes

Jonathan Potes

About

Detail

Customer Service
Latin America

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 34% verified
  • BruntWork Pty Ltd
    Program Specialist, Pacific Debt Relief verified_user Verified experience public Remote experience
    BruntWork Pty Ltd
    Apr 2024 - Jun 2025 (1 year 3 months)
    - Managed Inbound and outbound calls, program cancellations, refunds, escalations, data updates, and collections (Ranked 3rd). - Promoted to Program Specialist handling a wider clientportfolio (EN/ES). - Scheduled and managed program follow-up calls, emails, and texts on a strict deadline. - Daily tools: Internal CRM, Forth, Trello, Google Workspace, and Calendly.
  • A
    Personal Shopper, Progressive Leasing
    Alorica Colombia- Cali
    Feb 2023 - Feb 2024 (1 year 1 month)
    - Managed inbound and outbound calls, cancellations, and refunds, ensuring a high level of customer satisfaction. - Promoted after 3 months to the Personal Shopper role, reflecting strong performance and dedication. - Managed leasing applications, orders, and related documents efficiently. - Utilized Slack for effective team communication, enhancing collaboration and streamlining processes within the team.
  • A
    Customer Service Agent public Remote experience
    Amazon Colombia
    Nov 2021 - Dec 2022 (1 year 2 months)
    - Managed inbound calls (EN/ES), cancellations, refunds, and escalations. - Updated client records across internal CRM.
Education verified_user 0% verified
  • Ministerio de Tecnologías de la Información y las Comunicaciones de Colombia (MinTIC)
    Bootcamp in Data Analysis and Visualization
    Ministerio de Tecnologías de la Información y las Comunicaciones de Colombia (MinTIC)
    Jun 2025 - Oct 2025 (5 months)
    Talento Tech (MinTIC) - Intensive training focused on extracting actionable insights from large datasets. Covers data cleaning, statistics, and advanced visualization using Python, R, SQL, Tableau and Power BI. Includes real-world projects and hands-on dashboard creation.
  • S
    Administrative Support Specialist (Technical Degree)
    SERVICICIO NACIONAL DE APRENDIZAJE SENA
    Jan 2014 - Jan 2017 (3 years 1 month)
    Trained in office management, administrative procedures, customer service, document preparation, and professional writing. Proficient in Microsoft Office Suite, internal communication, and supporting daily business operations in both public and private sector environments.
  • Institución Educativa Cárdenas Centro
    High School Diploma
    Institución Educativa Cárdenas Centro
    Jan 2013 - Nov 2015 (2 years 11 months)