Jonathan Potes
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Jonathan Potes

Jonathan Potes

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Detail

Data Entry & Operations Specialist
Palmira, Valle del Cauca, Colombia
Contact Jonathan regarding: 
work
Full-time jobs
Starting at USD1.2K/month
Flexible work
Starting at USD9/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 34% verified
  • BruntWork Pty Ltd
    Program Specialist, Pacific Debt Relief verified_user Verified experience public Remote experience
    BruntWork Pty Ltd
    Apr 2024 - Jun 2025 (1 year 3 months)
    - Handled structured client communications to encourage financial contributions, documenting all updates in internal systems. - Maintained organized records of interaction outcomes, tracking cases across stages using company CRM systems and Google Workspace tools. - Scheduled and followed up with clients to ensure timely case progression and documentation consistency.
  • A
    Personal Shopper, Progressive Leasing
    Alorica Colombia- Cali
    Feb 2023 - Feb 2024 (1 year 1 month)
    - Guided customers through financing procedures while ensuring all data was correctly entered and verified in internal tools. - Managed contract submission flows and resolved documentation issues to avoid service interruptions. - Logged detailed case updates after each client interaction, ensuring clean, searchable data for back-office processes.
  • A
    Customer Service Agent public Remote experience
    Amazon Colombia
    Nov 2021 - Dec 2022 (1 year 2 months)
    - Delivered bilingual (EN/ES) phone support while documenting case details, resolutions, and escalations in real time. - Entered, updated, and maintained records across systems during high call volume shifts, ensuring traceability and accuracy. - Gained foundational experience balancing direct support with structured data logging under pressure.
Education verified_user 0% verified
  • Google
    Coursera
    Google Data Analytics Professional Certificate public Remote experience
    Google, Coursera
    Jul 2025 - Current (2 months)
    Covers data cleaning, analysis, and visualization using tools like spreadsheets, SQL, and R. Focused on data-driven decision-making, problems-solving, and preparing for roles such as Junior Data Analyst or Business Intelligence Assistant.
  • Google
    Coursera
    Google Cybersecurity Professional Certificate public Remote experience
    Google, Coursera
    Jul 2025 - Current (2 months)
    Comprehensive training in network security, risk assessment, incident response, and cybersecurity foundations. Focused on protecting systems from digital threats and preparing for entry-level roles such as Security Analyst or SOC Analyst.
  • Ministerio de Tecnologías de la Información y las Comunicaciones de Colombia (MinTIC)
    Bootcamp in Data Analysis and Visualization
    Ministerio de Tecnologías de la Información y las Comunicaciones de Colombia (MinTIC)
    Jun 2025 - Current (3 months)
    Talento Tech (MinTIC) - Intensive training focused on extracting actionable insights from large datasets. Covers data cleaning, statistics, and advanced visualization using Python, R, SQL, Tableau and Power BI. Includes real-world projects and hands-on dashboard creation.
  • Antonio José camacho
    Bachelor's Studies in Media and Communication for Social Change
    Antonio José camacho
    Jun 2019 - Dec 2020 (1 year 7 months)
    (3 semesters completed) - Developed skills in written and verbal communication, media analysis, public speaking, photography, and content creation. Gained academic experience in journalism, audience engagement, and strategic messaging across traditional and digital platforms. - Focused on communication strategies for peacebuilding, social transformation, and conflict resolution, with a strong emphasis in Colombia's armed conflict and inequality.
  • FADP
    Technical Program in Multimedia Production
    FADP
    Jan 2018 - Dec 2018 (1 year)
    (2 semesters completed) - Introduced to digital media tools and creative processes, including video editing, graphic design, and audiovisual production. Built foundational knowledge in storytelling, basic animation, and multimedia project workflows.
  • S
    Administrative Support Specialist (Technical Degree)
    SERVICICIO NACIONAL DE APRENDIZAJE SENA
    Jan 2014 - Jan 2017 (3 years 1 month)
    Trained in office management, administrative procedures, customer service, document preparation, and professional writing. Proficient in Microsoft Office Suite, internal communication, and supporting daily business operations in both public and private sector environments.
  • Institución Educativa Cárdenas Centro
    High School Diploma
    Institución Educativa Cárdenas Centro
    Jan 2013 - Nov 2015 (2 years 11 months)