Jonathan Clarke
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Bulgaria
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Full-time jobs
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USD1.5K/month
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Résumé
Jobs
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Customer Service RepresentativeAloricaMay 2023 - Mar 2025 (1 year 11 months)As a Customer Service Representative, I provided top-class support to both business and domestic customers for an online regulated financial institution via email, telephone, and chat. Additionally, I was self-employed, writing and publishing articles on WordPress. I maintained quality standards in Google Drive, ensuring that both Sheets and Documents were updated daily, which contributed to the overall efficiency and organization of our customer service processes. Furthermore, I utilized negotiation skills to effectively communicate regulatory requirements to customers, guiding them through necessary changes in account usage and ensuring compliance with institutional policies.- TJunior AnalystTek Experts EOODJan 2023 - Mar 2023 (3 months)As a Junior Analyst, I was responsible for analyzing customer accounts to identify signs of disallowed activity, including gambling and money laundering. This role required a keen attention to detail and a thorough understanding of compliance regulations. Additionally, I often found myself in situations where I had to communicate with customers about their account activities, which involved a degree of negotiation. While the guidelines for acceptable behavior were clear, there was often a discrepancy between customers' perceptions of what was permissible and our standards. This necessitated effective negotiation skills to clarify these differences and ensure compliance with our policies.
- TCustomer Success ManagerTek Experts EOODMar 2022 - Oct 2022 (8 months)As a Customer Success Manager, I was responsible for the onboarding of new customers, providing consulting on processes, and instructing on best practices for optimizing their investments. I supported multiple accounts and products, ensuring that each customer received tailored assistance. Additionally, part of my role involved utilizing cold emailing techniques to engage customers who were initially unaware of our services, addressing any confusion that arose from this outreach. I also encouraged customers to explore and utilize various features of the portal, including those that required additional investment, to maximize their overall experience and satisfaction with our offerings.
- MArea ManagerMercatus OutsourcingFeb 2021 - Sep 2021 (8 months)
- FFreelance Copywriter / BloggerJan 2021 - Current (4 years 9 months)As a Freelance Copywriter and Blogger, I have crafted engaging content across various platforms, focusing on audience engagement and brand voice. My responsibilities included researching topics, writing articles, and optimizing content for SEO to enhance visibility. Additionally, I utilized Google Workspace to effectively plan and execute my blogging projects, streamlining collaboration and organization throughout the writing process. This approach not only improved my productivity but also ensured timely delivery of high-quality content to my clients.
- MArea Manager LS-S Leadership Support / CopywriterMercatusJun 2020 - Jan 2021 (8 months)As an Area Manager LS-S Leadership Support / Copywriter, I was responsible for cold calling customers to generate interest in our offers and writing compelling copy for Mercatus. This role required meticulous planning of my daily activities to maximize outreach effectiveness. I utilized CRM systems to manage all systematic work, ensuring that I maintained organized records of customer interactions. Additionally, I scheduled appointments with contacts and diligently followed up to nurture the pipeline and gather any necessary input from each contact, thereby enhancing our business development efforts.
- NExpert Marketing OnBoardCRMNPC –Oct 2017 - May 2020 (2 years 8 months)Marketing networking equipment and meeting setting with sales team. Writing blog articles.
- 6Technical Support Agent / Customer Support Agent60K Call Centers 264 Botevgradsko Shosse Bulevard,May 2016 - Sep 2017 (1 year 5 months)As a Technical Support Agent / Customer Support Agent, I was responsible for troubleshooting customer issues through telephone, email, and chat, ensuring a high level of customer satisfaction. My role required not only technical problem-solving skills but also involved administrative assistance, as I continuously updated customer records and documentation to maintain accurate information and streamline support processes. This dual focus on customer support and administrative tasks allowed me to enhance the overall efficiency of the support team while providing exceptional service to our clients. Additionally, I utilized Google Drive for exchanging all documents with management, including timesheets and quality checks, which further improved
- NOutbound AdvisorNTT Fundraising,Oct 2015 - Mar 2016 (6 months)Warm-calling charity subscribers to resubscribe.
- EEnglish Conversational / Language TutorJul 2011 - Current (14 years 3 months)As an English Conversational / Language Tutor at six different language schools, I taught adults and children of all levels, adapting my teaching methods to meet diverse learning needs. My responsibilities included not only delivering engaging lessons but also managing student records for each group. This required administrative assistance to ensure that all records were accurately maintained and updated, facilitating effective tracking of student progress and enhancing the overall learning experience. Additionally, I recognized that each course I conducted was effectively a project, necessitating management from start to finish, which further honed my organizational skills and ability to oversee multiple tasks simultaneously. Furthermore,
- OBusiness Development RepresentativeOnBoard CRMJan 2010 - Aug 2011 (1 year 8 months)
- BBookkeeperJul 2003 - Feb 2025 (21 years 8 months)
- LAssistant Manager rising to ManagerLower HopworthyJan 1995 - Jun 2003 (8 years 6 months)As an Assistant Manager rising to Manager, I initially assisted in the operations of a residential home, gradually taking on full management responsibilities. This role involved overseeing daily activities, ensuring the well-being of residents, and maintaining a supportive environment. Additionally, I was responsible for data reporting, where I provided daily updates on client interactions and analyzed outcomes to determine the effectiveness of our approaches. Although the data was often subjective and not easily quantifiable, it required a strong analytical mindset to identify both short and long-term goals for our residents' care and development.
Education
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- OBachelor of ScienceOpen UniversityFeb 2005 - Jun 2009 (4 years 5 months)Maths degree.
- EMathematicsExeter UniversityOct 1985 - Jun 1987 (1 year 9 months)
- FBFMathematicsFerndown Upper School, Budehaven Community School, Ferndown Middle School, St. Paul's Cathedral SchoolSep 1975 - Jun 1985 (9 years 10 months)