Jonathan Benson

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Dispatch Associate & Customer Support

Sea-sight Tour

Aug 2025 - Current (11 months)

• Serve as the first point of contact for customer and operational inquiries across multiple cities. • Respond to real-time service issues and ensure prompt resolution to maintain customer satisfaction. • Coordinate daily dispatch schedules for guides and vehicles to ensure smooth service delivery. • Communicate timely updates to customers, guides, and internal teams regarding changes or delays. • Manage shift swaps and last-minute scheduling conflicts efficiently. • Track attendance, punctuality, and service performance metrics. • Escalate complex issues to management and follow through to resolution. • Maintain accurate records using dashboards, spreadsheets, and scheduling tools. • Support onboarding and mentoring new associates. • Handl

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Freelance Dispatch & Customer Support

Autowares & Equipment Nigeria Ltd, Lagos

Mar 2025 - Aug 2025 (6 months)

• Coordinated communication between customers, warehouse teams, and delivery personnel. • Provided real-time updates to customers regarding delivery status and timelines. • Processed orders and ensured accurate documentation (invoices, waybills). • Handled customer inquiries and resolved delivery-related concerns. • Maintained delivery records and tracked order completion. • Supported inventory tracking and reporting processes. • Assisted in resolving logistical delays and service disruptions. • Ensured accuracy in order fulfillment and dispatch operations. • Built positive relationships with customers through consistent communication.

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Freelance Customer & Logistics Support

Vavavoom Rental Logistics Ltd, Lagos

Mar 2025 - Aug 2025 (6 months)

• Managed customer bookings and coordinated logistics for vehicle rentals. • Provided real-time communication to clients on order status, ETAs, and service updates. • Handled customer inquiries via phone, email, and messaging platforms. • Ensured proper scheduling of drivers and vehicle assignments. • Conducted post-service follow-ups to gather feedback and ensure satisfaction. • Resolved customer complaints and service issues promptly. • Maintain accurate records of bookings, transactions, and service logs. • Collaborated with operations teams to improve service delivery processes. • Monitored service quality and ensured adherence to client expectations.

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Logistics Coordinator / Admin Executive / Customer Support

The Republic, Lagos London

Jan 2023 - Dec 2025 (3 years)

• Identifying prospective sales partners and customers. • Identified sales loops and remedied them. • Generating leads and converting leads to sales. • Negotiating costs with vendors and partners and carrying out cost analysis for the company • Increasing the company sales deals to 70% • Carry out B2B and B2C marketing/sales for the company. • Manage logistics team, company products, and purchasing power. • Managing the company online and offline shop. • Assisting with external relations through events and festival planning. • Supports special projects and business development deals. • Generate partnership deals for the company. • Product Management and Quality Proof-reading. • Events, popup sourcing, and management. • Partnerships manageme

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Fleet Operations Supervisor/ Department Manager / Customer Service Lead

Quintessence Nigeria Ltd, Lagos

Jan 2021 - Dec 2023 (3 years)

• Supervised logistics operations to ensure timely delivery of goods and services. • Handled customer complaints related to delivery delays and service issues. • Coordinated communication between logistics teams and customer-facing units. • Monitored service performance and implemented improvements. • Managed driver schedules, fuel usage, and vehicle maintenance planning. • Ensured compliance with operational procedures and service standards. • Provided updates to customers on delivery timelines and service issues. • Led initiatives to reduce delays and improve overall customer experience. • Maintain detailed operational and service records.

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Senior Logistics & Customer Support Officer

Bukkahut Hospitality, Lagos

Jan 2017 - Dec 2021 (5 years)

• Managed high-volume customer orders and delivery coordination. • Responded to customer complaints and ensured timely resolution. • Coordinated dispatch riders to meet delivery timelines. • Maintained communication with customers regarding order status. • Supported inter-branch logistics for bulk and event orders. • Tracked delivery performance and identified service gaps. • Maintain accurate records of orders, complaints, and resolutions. • Collaborated with teams to improve customer service processes. • Ensured consistent delivery of quality customer experience.

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Customer Logistics Liaison

Access Port Nigeria, Lagos

Jan 2016 - Dec 2017 (2 years)

• Communicated directly with clients regarding shipment status and timelines. • Managed customer expectations throughout the logistics process. • Responded to inquiries and resolved service-related concerns. • Maintain accurate shipment and documentation records. • Coordinated with internal teams to ensure smooth cargo movement. • Provided updates on delays and proposed solutions where necessary. • Supported customer onboarding and service guidance. • Ensured compliance with documentation and regulatory requirements. • Built strong relationships with clients through consistent communication.

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Office Administrator (Customer Support)

Mansbay Resident, Lagos

Jan 2013 - Dec 2014 (2 years)

• Provided front-line support for customer and internal inquiries. • Managed scheduling and coordination of company resources. • Handled communication via phone, email, and in-person interactions. • Maintained accurate records and administrative documentation. • Supported facility and service coordination activities. • Assisted in resolving customer concerns and service requests. • Ensured smooth daily operations through effective organization. • Monitored usage of company resources and reported issues. • Supported team members with administrative and operational tasks.

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