Jose Luis González Martínez Localization Project Coordinator

Content Project Coordinator

Highspring

Jan 2023 - Current (3 years 5 months)

Coordinated end‑to‑end localization workflows by assigning tasks to vendors, managing multiple concurrent projects, and providing clients with clear, timely status updates. Maintained direct communication to define project plans and gather required inputs, while supporting the training, coaching, and development of both new and existing team members to strengthen overall operational performance.

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Operations Supervisor

Buwelo BPO Colombia SAS

Nov 2021 - Current (4 years 7 months)

Advanced from Senior Team Lead to oversee broader operational performance across the customer service account, managing workflow execution, KPI compliance, and cross‑team coordination. Led strategic initiatives to optimize processes, supported workforce planning, and ensured consistent service delivery aligned with client expectations. Partnered with leadership to analyze performance trends, implement improvements, and maintain high operational standards across teams.

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Senior Team Lead

Buwelo BPO Colombia SAS

May 2021 - Nov 2021 (7 months)

Led a high‑performing customer service team within a BPO environment, overseeing daily operations, performance management, and service delivery for a major client account. Ensured adherence to KPIs, coached and developed team members, managed escalations, and collaborated with cross‑functional partners to improve processes, enhance customer satisfaction, and maintain operational excellence.

Content Project Coordinator

RWS Moravia

Jun 2020 - Feb 2021 (9 months)

Coordinated localization workflows by assigning tasks to vendors, tracking multiple projects, and delivering clear status updates to clients. Maintained direct communication to define action plans and gather required information, while supporting the training and development of both new and existing team members.

Bilingual Supervisor – LATAM Cargo

Almacontact

Jun 2018 - Jun 2019 (1 year 1 month)

Oversaw performance compliance, monitored advisor quality, prepared recurring KPI reports, managed monthly allocation data for US clients, and identified process improvements to strengthen operational efficiency.

Bilingual Advisor – LATAM Cargo

Almacontact

Jul 2017 - May 2018 (11 months)

Provided bilingual support for LATAM Cargo clients, managing shipment inquiries, coordinating logistics and documentation, and resolving operational issues to ensure efficient and reliable cargo handling.

Bilingual Passenger Support Specialist – LATAM Airlines

Almacontact

Mar 2017 - Jun 2017 (4 months)

Provided bilingual support to LATAM Airlines passengers, assisting with reservations, itinerary changes, travel requirements, and issue resolution while ensuring a smooth and customer‑focused travel experience.

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Spanish Language Department Coordinator — Translation and Customer Experience Operations

Shinezone Network

Feb 2015 - Oct 2016 (1 year 9 months)

Coordinated Spanish translation and customer service operations for web‑based games, overseeing localization quality, delivery timelines, market evaluations, customer support, developer communication, issue reporting, and social media management.

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Localization Specialist

ETW International

Apr 2010 - Nov 2014 (4 years 8 months)

Translation of websites and product catalogues for Chinese companies across multiple industries (heavy machinery, household appliances, production lines, and more) for the Hispanic American market.

Jose Luis González Martínez

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Jose Luis González Martínez