John Rey Dupalco Virtual Assistant, Marketing Operations Specialist, CSR,

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Virtual Assistant (Real Estate)

Doughty Properties

Apr 2022 - Sep 2022 (6 months)

• Managed client communications, including responding to inquiries and qualifying clients. • Scheduled and confirmed showings, screened applicants, and organized listings on Turbo Tenant. • Handled MLS alerts and outbound/inbound calls efficiently.

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Virtual Assistant (Real Estate)

Triad Holdings

Mar 2022 - Apr 2022 (2 months)

• Conducted phone-based cold calling for lead generation.

B

Configuration Success Analyst / Engagement Operations Administrator Siteminder PH

Bonifacio Global City,

Sep 2019 - Current (6 years 11 months)

Led onboarding and configuration support for hotel clients, ensuring accurate system setup aligned with business needs. Acted as a key point of contact for technical and non-technical customer inquiries via email and phone. Provided end-to-end support from implementation to post-launch assistance, ensuring smooth product adoption. Managed client data and account information in Salesforce CRM, maintaining accuracy and timely updates. Proactively monitored client cases to meet SLA and KPI targets in a high-performance environment. Identified recurring issues and collaborated with product and support teams to improve workflows and customer experience. Conducted QA checks before go-live to ensure seamless integration and minimize post-launch is

A

Loan Processor

ARB Call Facilities,

Oct 2018 - Aug 2019 (11 months)

• Verified loan application details, including employment information and debt-to-income ratios. • Resolved application issues and ensured compliance with lending requirements. • Finalized loan contracts and provided comprehensive client guidance. • Conducted outbound prospecting and cold calling to potential leads, successfully identifying qualified prospects and guiding them through the initial stages of the loan application process.

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Business Support / Offshore Logistics Coordinator

SHORE Solutions Inc., Hedgehog Logistics Australia,

Sep 2017 - Sep 2018 (1 year 1 month)

• Coordinated logistics operations to ensure timely and cost-effective delivery. • Managed data accuracy from origin to destination, optimizing logistics pathways. • Analyzed freight rates and minimized operational costs. • Conducted strategic business development and market research initiatives to identify growth opportunities, evaluating industry trends to refine our logistics service offerings and maintain a competitive edge.

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Outbound Development Specialist

TaskUs PH,

Aug 2015 - Aug 2017 (2 years 1 month)

• Managed lead pipelines using Salesforce CRM for inbound/outbound campaigns. • Developed and executed email marketing strategies to generate leads. • Provided client support by identifying and resolving issues promptly.

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Customer Care Representative

C3 Connect Philippines,

Aug 2014 - Apr 2015 (9 months)

• Assisted clients with service-related inquiries and insurance verifications. • Recorded and organized patient and insurance data.

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Customer Interaction Associate

Process Synergy Inc.,

Aug 2011 - Apr 2014 (2 years 9 months)

• Handled marketing, sales, and service processes, including lead generation and complaints management. • Provided back-office and email support for client accounts.

John Rey Dupalco

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