John Michael Calopez

John Michael Calopez

About

Detail

Calabarzon, Philippines
Contact John regarding: 
Flexible work
Starting at USD10/hour
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Internships
Starting at USD1k/month
groups
Networking

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Gorgias
    SDR Team Lead | Ops Coordinator
    Gorgias
    Oct 2023 - Dec 2025 (2 years 3 months)
    Develop and execute comprehensive reports through Hubspot and Google Sheets. Tracking and monitoring SDR data. Lead, mentor, and manage Inbound SDR Reps. Improve and develop Hubspot workflows and processes. Escalate issues with tech stack to appropriate teams. Collaborated with cross-functional teams, including Partnership, Marketing, and Account Management to improve lead flows and projects.
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    Graphic Designer - Part Time
    Spirit Hero
    May 2023 - Current (3 years 3 months)
    Edit and design custom yard signs for school graduations with accuracy and brand consistency. Consistently deliver high-quality orders on time. Support the team with additional graphic design requests beyond yard signs. Collaborate with Sales and Operations to ensure a smooth workflow and exceptional customer satisfaction.
  • Gorgias
    Sales Development Representative
    Gorgias
    Apr 2021 - Oct 2023 (2 years 7 months)
    Engaged with qualified inbound leads to understand their business needs and introduce Gorgias as the leading eCommerce customer support platform. Collaborated closely with Account Executives to schedule product demos and ensure smooth handoffs, contributing to a high conversion rate from lead to opportunity. Maintained and updated CRM records (HubSpot), ensuring accurate tracking of lead interactions, pipeline stages, and follow-up activities. Stayed current on eCommerce trends and customer support best practices to position Gorgias competitively against other platforms.
  • Gorgias
    Executive Assistant (VA)
    Gorgias
    May 2020 - Apr 2021 (1 year)
    Assist one of the top AE's to manage their deals with email follow-ups. Remind AE with scheduled demos and help prep for meetings. Create summary notes on AE Calls. Assist Sales Manager in reviewing AE calls and monitor trends.
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    Technical Support Consultant
    D-bit APAC
    Jan 2014 - Jan 2019 (5 years 1 month)
    Provided expert support for clients using D-bit's Payroll software, troubleshooting issues related to payroll processing, reporting, and system navigation. Assessed, maintained, and optimized client databases to ensure data integrity, performance, and accuracy. Delivered tailored solutions to improve software efficiency, streamline workflows, and enhance user productivity. Designed and developed customized reports using Crystal Reports and SQL, including weekly, monthly, and annual balance sheets for payroll tracking and tax compliance reporting. Ensured all technical support and consulting activities were aligned with the client's compliance obligations and operational goals. Maintained documentation of client cases, solutions provided, an
  • W
    Technical Support Representative
    West Contact Services [Comcast]
    Jan 2012 - Jan 2013 (1 year 1 month)
    Delivered expert technical support for Comcast's internet, TV, and voice services, assisting residential and business customers with troubleshooting, service issues, and equipment setup. Resolved a high volume of customer inquiries via phone, maintaining a high first-call resolution rate and exceeding customer satisfaction targets. Diagnosed connectivity issues, performed remote configurations, and guided customers through step-by-step resolutions for modems, routers, set-top boxes, and account-related concerns. Maintained up-to-date knowledge of Comcast products, promotions, and technical procedures to provide accurate information and support. Advocated for customer-first solutions, ensuring all interactions prioritized the customer experi
Education verified_user 0% verified
  • D
    Associate Degree on Computer Programming
    Datamex Institute of Computer Technology
    Jan 2008 - Jan 2010 (2 years 1 month)