John Leo Atienza

Process Lead

Infosys BPM

Nov 2022 - Current (3 years 9 months)

• Provide Oracle Sales Module Training to New Hires and Colleagues. • Provide technical support related to Oracle fusion to Client users through inbound calls, chat and portal tickets. • Scrub past tickets to identify common drivers or customer contact. • Generate relevant reports using OTBI to ease support by agents. • Document tickets received with the use of Service Now application. • Continuously share insights and learnings of Oracle Sales module and End to end flow for collaboration and knowledge transfer. ◦ Providing the customer with a resolution through information gathering, analytical troubleshooting and problem research, or to route escalate the call to the appropriate resolution group. ◦ Being responsive to client whi

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IT Support

DSV ISSC Manila Ecotower Building BGC,

Dec 2019 - Oct 2022 (2 years 11 months)

Customer Service Representative III

Telus International

Aug 2016 - Aug 2017 (1 year 1 month)

• Provides expedient and accurate customer service to all client or customers. Addresses customers concerns, queries, issues, complaints, and or places sales orders and product information concerns. Prepares reports accessing account data base , analyzing the information contained and providing useful accurate and appropriate data. • When necessary, escalate complex customer interactions to the appropriate party as designated and identified for each issue, specially when this issue, concerns, complaints and queries are beyond one's jurisdiction and scope of knowledge. • Performs callback return calls to customers when initial calls are received during system downtimes. Ensures that the necessary customer care/inbound sales process and pr

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Cash Management Specialist (Oracle and SAP system)

DSV Finance Shared Service Manila

Aug 2016 - Dec 2019 (3 years 5 months)

• Allocate Incoming Payment through SAP Incoming Payment Module (FEBA) • Running Bank Statement for Payment Details for Daily transaction • Saving Payment advice from Local • Clearing On Account Payments • Running PK15 Reports (Unallocated Payments) for daily queries to local • Sends Queries to local for Unknown Payments • Quality checking for daily basis • PK15 (Unallocated payments) Checking before sending to local • Clearing GL Accounts • Support Intercompany team for Allocating Incoming and Outgoing transactions Prepare Tool pack for Intercompany Monthly reporting

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Cash Management Specialist

UTi Finance Shared Service

Aug 2016 - Current (10 years)

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Payment and Reconciliation Staff

Smart Communication Inc. (Head Office)

Aug 2014 - Apr 2015 (9 months)

• Prepare Request for Bill Adjustment (RBA), Transfer of Payment. Credit Balance, Reverse of check Payment. • Handles Daily Collection Report of each Teller. • Ensure the Compliance and accuracy of each Report. • Prepare/Encode Tax Report Containing all Certificate of Tax Withheld/VAT (CTW/V) for each Teller End of Day Report. • Responsible for keeping and filing of Documents for accessibility in case of retrieving. • Transmit and Records Documents. • Segregate Checks and prepare for Pick Up OR

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TRAINING

PLDT (Philippine Long Distance Telephone Company)

Nov 2013 - Feb 2014 (4 months)

• SAP System user • CLARITY System User • Trouble Shooting • Desk assistance • Data Processing • Administrative Task • Call Trough • Clarity System User

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