John Carlo Recto Helping Businesses Streamline Operations & Accelerate Digital

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Managing Director

STRECTO Management Consultancy

Mar 2025 - Current (1 year 6 months)

• Directed operational execution using KPI-driven performance systems, accountability frameworks, and structured reporting cadences to improve efficiency and delivery consistency. • Designed and optimized SOPs and operational workflows to improve scalability, process standardization, and cross-functional coordination across logistics, marketing, and administrative functions. • Partnered with CEOs to implement 30-60-90-day evaluation frameworks and performance review systems aligned with operational goals and productivity metrics. • Led AI and automation integration initiatives to streamline workflows, reduce manual processes, and improve operational visibility and execution speed. • Managed product and service launch operations by coordinat

Supervisor - Event Services

Brandlive

May 2024 - Jan 2026 (1 year 9 months)

• Supervised daily activities of the webcast services team, consistently maintaining a 98% Quality Level. • Facilitated web conferencing events for assigned clients, assisting with scheduling and real-time troubleshooting. • Coached, developed, and mentored direct reports to achieve quality performance benchmarks, reducing escalations by 90%.

Business Unit Head

AXA Philippines

Oct 2023 - Oct 2024 (1 year 1 month)

• Reinforces daily activity management of Financial Advisors • Actively recruits Financial Advisors through leads generation • Ensures that the team has activities that will drive the sales leads generation • Empowers, implements and drives sales and recruitment to the team • Regularly monitors team KPIs and sales performance • Compliant with all regulations set by the Insurance Commission

Project Manager

Bottleneck Distant Assistants

Aug 2022 - Jul 2023 (1 year)

• Full ownership of client workshop readiness experience from the scheduling of an event through capturing and reviewing client feedback • Own and manage project timeline to ensure all critical deadlines are met (internal and client deadlines using Project Planner) • Customize workshop PowerPoint slides for each client engagement • Prepare client sales training Workbook and Handouts • Own scheduling and calendar management for AGRO facilitator and client team members - Plan, prioritize, and manage workload and timelines. • Manage customer communication with client companies before, during, and after workshops • Create, deploy, and prepare client facing dashboards of all feedback, knowledge assessments, and market research - Manage communica

Operations Supervisor

Notified

Jun 2017 - May 2024 (7 years)

Formerly Intrado. NASDAQ sold their Public Relations and Digital Media Solutions businesses to West Corporation (transfer initiated August 2018). On June 25, 2019, West Corporation announces rebranding to Intrado, which eventually segmented it's digital media brand - NOTIFIED. Operation Functions - Responsible for supervising the activities of assigned operation employees to ensure quality performance, in-depth product knowledge, and adequate staffing in order to exceed the client's goals and objectives. Quality Assurance Functions - As necessary, supervise the day-to-day customer call quality issues, the services being provided, and ability to meet or exceed client and Company goals and objectives while ensuring adherence to department p

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Accredited Trainer

Chartered Institute for Securities Investment CISI

Jan 2017 - Jan 2018 (1 year 1 month)

As an Accredited Trainer, We provide training and assistance to clients in preparation for their CISI Global certification examinations. We conduct lectures on Financial Markets, Equities & Securities and Investments. Under FedCenter.Org

Licensed Financial Advisor

Sun Life Financial

Aug 2015 - Aug 2016 (1 year 1 month)

• Assists clients on managing their investment portfolios and insurance products • Provides updates on global market and helping them to make a sound financial decision. • Provides financial planning workshop to companies, organizations or even a one-on-one coaching. • Prospecting clients and doing Sales field work activities and meetings.

Level 2 Technical Support Representative

Alorica

Feb 2013 - Feb 2017 (4 years 1 month)

Acquired from West Contact Services. • Troubleshoots web connectivity issues and email client connections. • Receives Inbound Technical calls and escalation from consumers based in United States. • Manage technician appointments on a timely manner • Cross sells products and internet services.

Level 2 Technical Support Representative

StarTek

Jun 2012 - Dec 2012 (7 months)

Level 2 technical support who handles web connectivity issues for one of the US network giant - TimeWarner Cable. Proficient in Browsers, Softwares and Hardware troubleshooting. • Troubleshoots web connectivity issues and email client connections. • Receives Inbound Technical calls and escalation from consumers based in United States. • Manage technician appointments on a timely manner • Cross sells products and internet services.

John Carlo Recto

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