Johan Sierra

A

Account Manager

AstroBlaster

May 2024 - Jul 2024 (3 months)

• Daily User Contact: Reach out to unique users daily to engage and schedule appointments for the respective success coach. • Appointment Scheduling: Efficiently coordinate and schedule appointments, ensuring timely and organized interactions between users and success coaches. • End-of-Day Task Completion: Clear out all conversations before the end of each day to maintain a clean and organized workflow. • Relationship Building: Cultivate strong relationships with users to understand their needs, challenges, and goals. Serve as the main point of contact for any inquiries or issues. • User Advocacy: Represent users internally by advocating for their interests and providing feedback to relevant teams to drive product improvements. • Account Ma

Operations Manager

Sagan Recruitment

Mar 2024 - Jul 2024 (5 months)

1. Oversee daily operations and ensure all processes are running efficiently. 2. Support team members and foster a positive and productive work environment. 3. Assist in developing and implementing operational strategies to improve workflow and productivity. 4. Maintain rigorous documentation of operational processes and improvements. 5. Conduct regular audits of operations to ensure quality and compliance with company standards. 6. Drive continuous improvement by experimenting with new tools and strategies. 7. Coordinate with different departments to streamline operations and enhance collaboration.

OPERATIONS MANAGER

Sagan Recruitment

Mar 2024 - Jul 2024 (5 months)

• Oversee daily operations and ensure all processes are running efficiently. • Develop, implement, and review operational policies and procedures. • Support team members and foster a positive and productive work environment. • Assist in developing and implementing operational strategies to improve workflow and productivity. • Maintain rigorous documentation of operational processes and improvements. • Conduct regular audits of operations to ensure quality and compliance with company standards. • Drive continuous improvement by experimenting with new tools and strategies. • Manage operational performance to meet KPI targets and Service Level Agreements through optimum quality and service. • Coordinate with different departments to s

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Sales Development Representative

RocketRoof.ai

Feb 2024 - Mar 2024 (2 months)

• Prospecting: Identifying and researching potential customers who would benefit from the company's products or services. This involves using various tools and techniques to find relevant leads. • Lead Generation: Generating new sales leads through outbound activities such as cold calling, emailing, and social media outreach. This may also involve attending networking events or conferences to expand the company's reach. • Qualification: Evaluating leads to determine their level of interest and suitability for the company's offerings. This involves asking qualifying questions to understand their needs and pain points. • Relationship Building: Building and nurturing relationships with leads by providing valuable information, answering questio

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INTERN SYSTEMS ENGINEERING

Universidad UK de México

Jan 2024 - Current (1 year 6 months)

Systems Engineering is an interdisciplinary field that focuses on designing, integrating, and managing complex systems over their life cycles. Systems engineers ensure that all aspects of a project or system are considered and integrated into a balancing various factors such as cost, efficiency, and safety. Systems engineers can work in various industries, including aerospace, telecommunications, information myself in the trends of Cybersecurity and Artificial Intelligence (AI). career opportunities. It requires a holistic approach to problem-solving and the ability to work across disciplines to ensure the success.

A

ACCOUNT MANAGER

AstroBlaster

Jan 2024 - Jul 2024 (7 months)

• Daily User Contact: Reach out to unique users daily to engage and schedule appointments for the respective success coach. • Appointment Scheduling: Efficiently coordinate and schedule appointments, ensuring timely and organized interactions between users and success coaches. • End-of-Day Task Completion: Clear out all conversations before the end of each day to maintain a clean and organized workflow. • Relationship Building: Cultivate strong relationships with users to understand their needs, challenges, and goals. Serve as the main point of contact for any inquiries or issues. • User Advocacy: Represent users internally by advocating for their interests and providing feedback to relevant teams to drive product improvements. • Account Ma

R

SALES DEVELOPMENT REPRESENTATIVE (SDR)

RocketRoof.ai

Nov 2023 - Mar 2024 (5 months)

• Prospecting: Identifying and researching potential customers who would benefit from the company's products or services. This involves using various tools and techniques to find relevant leads. • Lead Generation: Generating new sales leads through outbound activities such as cold calling, emailing, and social media outreach. This may also involve attending networking events or conferences to expand the company's reach. • Qualification: Evaluating leads to determine their level of interest and suitability for the company's offerings. This involves asking qualifying questions to understand their needs and pain points. • Relationship Building: Building and nurturing relationships with leads by providing valuable information, answering questio

T

Client Liason VA

The Ward Law Group, PL

Apr 2023 - Jul 2024 (1 year 4 months)

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CUSTOMER SUPPORT AGENT

IntouchCX

Mar 2023 - Apr 2023 (2 months)

Responding to Customer Inquiries: Answering phone calls, emails, and live chats from customers who have questions, concerns, or feedback about products or services. • Providing Technical Assistance: Assisting customers with troubleshooting technical issues they may encounter with products or services. This could involve walking them through solutions or escalating more complex issues to technical support teams. • Processing Orders and Returns: Handling customer orders, processing returns, and assisting with any related inquiries or issues, such as tracking shipments or issuing refunds. • Resolving Complaints: Addressing customer complaints or dissatisfaction in a professional and empathetic manner, working to find solutions that meet both t

Gaming Support Chat / Email

CAC

Dec 2022 - Feb 2023 (3 months)

NATIONAL SECURITY SUPERVISOR

Banco Promerica

Dec 2022 - Feb 2023 (3 months)

Developing Security Policies: Formulating and implementing security policies and procedures to safeguard the bank's assets, employees, customers, and information. • Risk Assessment and Mitigation: Conducting risk assessments to identify potential security threats and vulnerabilities within the bank's operations and infrastructure. Implementing measures to mitigate these risks effectively. • Physical Security Management: Overseeing physical security measures, such as access control systems, vault systems, surveillance cameras, alarm systems, and security personnel, to protect bank branches, offices, and facilities. • Cybersecurity Oversight: Collaborating with IT teams to ensure the implementation of robust cybersecurity measures, includin

B

Supervisor de seguridad

Banco Promerica Honduras

Sep 2021 - Mar 2023 (1 year 7 months)

Operations Manager

The Workloop

Jan 2021 - Aug 2021 (8 months)

As an operations manager, I have been managing people involved in operations, organizing every task related to the departments I worked with such as Training, Quality assurance, and the interview process which is part of recruitment. • I provide inspiring leadership to my programs. • Develop, implement, and review operational policies and procedures. • Oversee budgeting, reporting, planning, and auditing for effective performance. • Identify and address opportunities for both Clients and my people. • Create Sales and strategic planning to improve revenue and reduce the cost of sales with a small margin. • Ensure proper planning, staffing, and direction of the operational functions. • Manage and supervise teams. • Ensure proficient training,

OPERATIONS MANAGER

The Workloop

Jan 2021 - Aug 2021 (8 months)

Front Desk Representative

Marriott Hotels

Jan 2020 - Jun 2020 (6 months)

FRONT DESK REPRESENTATIVE

Marriott Hotels

Jan 2020 - Jun 2020 (6 months)

Greeting Guests: Warmly welcome guests as they arrive at the hotel, providing them with information about hotel amenities, services, and local attractions. • Check-In/Check-Out: Managing the check-in and check-out process efficiently and professionally, ensuring accuracy in guest registration, room assignments, and payment processing. • Room Reservations: Assist guests with making room reservations, either over the phone, online, or in person. This involves knowledge of room availability, rates, and hotel policies. • Guest Assistance: Addressing guest inquiries, requests, and concerns promptly and courteously. This may involve providing directions, recommending restaurants or attractions, and handling complaints or issues with tact an

Customer Service Agent / Floor Supoort / Team Lead /

StarTek

Sep 2018 - Nov 2019 (1 year 3 months)

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Police Investigation Directorate

Dec 2017 - Sep 2018 (10 months)

Conduct sales calls with existing and new customers. Identify customer needs and preferences. Develop relationships with the customer base. Conduct market research on competing firms. Meet sales and quality targets on a consistent basis. Conducted follow-up contacts with small commercial business customers. Provided sales leads to the account sales manager. Maintained and updated daily activity logs.

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National Security Secretary

Mar 2017 - Nov 2017 (9 months)

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Director Operations

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TEAM WORK

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Johan Sierra

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Johan's behavioral traits
Johan's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.