Johanna Marcillo
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CS and data integrity specialists
Bogotá, Bogota, Colombia
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Jobs
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- TMedical and conference InterpreterTeleperformance ColombiaFeb 2024 - Current (1 year 4 months)Customer service, simultaneous and consecutive interpretation, time management and confidentiality. Worked with language line solutions for medical and conference interpretation, 911 included
CSA & data integrity specialistAmazonApr 2023 - Jun 2023 (3 months)• CRM, Data, and technical skills: Representative with expertise in CRM software, effective technical issue resolution, and meticulous management of sensitive data, expertise in de-escalation processes, ensuring top-notch communication and advanced problem-solving abilities.- Language tutor and child careCultural Care Au PairMay 2021 - May 2022 (1 year 1 month)
- CEnglish Second Language teacherColegio Mayor San Juan BoscoJun 2020 - Jan 2021 (8 months)Internship
- Tutor & Communication specialistAupairWorldJun 2018 - Jun 2019 (1 year 1 month)- Effectively managed time and made decisions in order to accomplish the expected milestones for the job position in a timely manner.
- TPublic relations & Customer SuccessThe Y (YMCA)Jun 2017 - Aug 2017 (3 months)- Worked in teams and followed a specific schedule and worked under pressure. - Upgraded team work and interpersonal relations by leading and working with a large multicultural personal that needed instant translation and advise in various languages and scenarios.
- cEnglish & German Language Instructorcambridge language academyJan 2017 - Jun 2017 (6 months)
- YCustomer success, activities desk, supporting staffYMCA Snow mountain ranchMay 2016 - Aug 2016 (4 months)Successfully worked with timelines, guest's needs and requests. Mentored other colleagues and worked in teams to provide attention and support to clients.
- VIP Client Success, Logistics & TranslationCorpocarnavalJan 2015I was in charge of VIP Client’s first approach during the Carnival events. Worked in teams taking care of the pre and post events organization, planning, management of schedules and logistics.
- ccsa
Education
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- EC2 EF SET English certificateEF Education FirstMay 2023
- SSoftware Analysis and Development public Remote experienceServicio naconal de aprendizzaje (SENA)May 2023 - Current (2 years 1 month)
- TC1 EnglishTOEFL®Oct 2022
- GGoogle analyticsGoogle Analytics 4Sep 2022
- HFashion business management, Business, Management, Marketing, and Related Support ServicesHudson County Community CollegeFeb 2022 - Mar 2022 (2 months)
- Bachelor's degree, Foreign Languages, Literatures, and LinguisticsUniversidad de NariñoFeb 2015 - Feb 2021 (6 years 1 month)
- Basic AccountingUniversidad MarianaFeb 2014 - Jun 2014 (5 months)
- SBusiness entrepreneurshipServicio nacional de prendizaje (sena)Jun 2013 - Jan 2014 (8 months)
Projects
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- LESL instructionLanguage Studio South KoreaJun 2019 - Aug 2019 (3 months)
- TAcademic Achievement GapUniversidad Mariana, The Y (YMCA)Feb 2016 - Jun 2016 (5 months)
- WROVER, Social services and volunteeringWorld Organization of the Scout Movement (WOSM)Jan 2010 - Current (15 years 5 months)
Awards
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- BScholarship Bologna UniversityBologna Bussines School, Bologna UniversityOct 2022- I was honored with a scholarship for the Master studies in Data analytics and Marketing.
Publications
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- UAdaptation as a tool in second language learning.Universidad de Nariño,Jul 2018 - Dec 2020 (2 years 6 months)Research paper studies deeply the cultural gap in Language acquisition. Analyzed and designed a logical solution to optimize the pattern found on the data collected through surveys.
- ""En los hombros de grandes pensadores". Philosophy bookFeb 2013 - Dec 2014 (1 year 11 months)Coauthored a philosophy book with multiple female authors.