Johan G. Barria
About
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Operations & CX Specialist
Panama City, Panama, Panama
Résumé
Jobs
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FP&A North American Online Planning SpecialistThe Estée Lauder Companies IncDec 2022 - Current (3 years 6 months)Hybrid Role: Collected and reported data to support demand & supply planning operations for online sales fulfillment – eCommerce stores of Estee Lauder Brands. • Delivered 30+ time sensitive reports on a daily, weekly and monthly basis to key stakeholders with an on-target KPI of accuracy and timeliness. • Led quarterly governance meeting presentations to director level stakeholders. • Created and updated standard operating procedures and step-by-step videos to document processes • Initiated and acted as a bridge in connecting dashboard inventory data to the Brand Planning team which resulting in breaking silos in inventory management, allowing broader and immediate view of Inventory levels for my stakeholders. • Closely partnered with othe- SDigital Marketing ManagerSweetwater AdvertisingOct 2019 - Dec 2020 (1 year 3 months)This role was done as a Freelancer * Responsible for crafting multi-channel sales campaigns in Google Ads and Facebook ads for one of the premium brands of our customers. * Responsible for supervising on-time Social Media content delivery for customers * Responsible for obtaining content approval from customers * Responsible for coordinating website updates and structure changes as per customer's request. * Responsible for crafting the brand's message and communications from scratch. * Aligning all areas of the company with the main brand's values, direction, vision, and mission. Re-aligning when needed. * Developing and creating new Digital Marketing campaigns. * Content strategy development for various clients * Translating and fine-tunin
- Hire to Retire Operations HR Services RepresentativeThe Estée Lauder Companies IncMar 2019 - Jan 2021 (1 year 11 months)• Provided guidance and training to employees, managers, employees and candidates across North America & LATAM on HR policies, procedures, and system access. • Ensured a high level of customer experience in HR service requests via email, phone, and internal platforms. • Resolved employment verifications, system access requests, and employee data updates while ensuring compliance with company policies. • Acted as a liaison between managers and the onboarding team, ensuring smooth hiring processes and all employee job data changes. • Verified and applied company policies before providing feedback to employees, ensuring compliance and consistency in HR responses. • Supported the HR cycle, including onboarding, job moves, payroll updates, and e
- Human Resources Services Representative - Intake Customer SupportThe Estée Lauder Companies IncJan 2018 - Mar 2019 (1 year 3 months)Within this role I provided support to all internal customers (ELC employees: people managers and individual contributors) with any concern, question, or request they had regarding onboarding, payments, and general HR questions, employee verification letters, HR Processes, and tools. -Provide support to all of the Americas in various languages: English, French, and Spanish. -Responsible for managing daily live internal HR Calls & Chats -Liasion point between Managers & the Onboarding Team or Job Data Changes Team. -Guide and respond to New Hire questions about their Onboarding process -Responsible for guiding new hires accepting job offers, navigating through Taleo (onboarding tool) -Guiding managers on requesting data changes
- Project and Marketing CoordinatorCentral Ideas SolutionsFeb 2015 - Dec 2017 (2 years 11 months)Accountable for communicating project progress and deadline expectations to customers. Responsible for graphic design standards and Pop material, event organization Prepared presentations for prospective clients Responsible for obtaining content approval from customers
- Senior Technical Support Sr AssociateDellAug 2013 - Feb 2015 (1 year 7 months)As a Tech support senior associate, I would manage call and chat requests. I contributed to the enhancement of our Processes Knowledge Matrix. Accurate Technical support was provided to users in Great Britain and the United States while focusing greatly on customer satisfaction.
- NJr Marketing AnalystNew Media International Group S.AMay 2012 - Jul 2013 (1 year 3 months)-Assist in copywriting development -Website analysis -Project development follow-up for customers -Meeting with potential customers as their marketing analyst. -Market research
- Technical Support SpecialistHewlett Packard Enterprise ServicesMar 2011 - May 2012 (1 year 3 months)-Tech support specialist Level 1 -High customer care skills -Tech support skills -ITIL v3 Certified
Education
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- Master's degree Digital Marketing and Social MediQuality Leadership University2019 - 2020 (1 year 1 month)
- Bachelor's degree Hotel/Motel Administration/ManagementUniversidad Latina de Panama2003 - 2006 (3 years 1 month)