Johan Esteban Montes Alzate
About
Detail
Executive Assistant
Bogotá, Bogota, Colombia
Contact Johan regarding:
work
Full-time jobs
Starting at
USD2k/month
Résumé
Jobs
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- NExecutive AssistantNational Claims Funding (US)Jul 2023 - Dec 2025 (2 years 6 months)As an Executive Assistant, I provided comprehensive support to the CEO, expertly coordinating complex calendars and high-level meetings. I managed reports, timesheets, and company documentation with precision and confidentiality, ensuring all information was accurate and secure. My role included maintaining and optimizing the Salesforce CRM by updating contacts, leads, and invoices, while also conducting collection and sales calls to enhance financial performance. Acting as the primary client liaison, I ensured clear communication and efficient service delivery. Additionally, I proposed and implemented workflow automation strategies to boost productivity and operational efficiency. My experience also encompassed logistics, where I coordinat
- VCustomer Service RepresentativeVenmo (PayPal) (US)Jul 2022 - Feb 2023 (8 months)Provided high-quality customer support through calls, chats, and emails, assisting app and debit card users with inquiries and issue resolution. Managed financial and technical cases, including disputes and account troubleshooting, ensuring timely and accurate outcomes. Maintained excellent customer satisfaction by delivering empathetic and solution-oriented assistance. Strengthened communication, multitasking, and problem-solving abilities in a dynamic, high-volume environment, contributing to improved service efficiency and client retention. Leveraged Microsoft 365 applications to meticulously notate information gathered from customer calls and to maintain detailed records of key performance metrics, thereby enhancing data accuracy and s
- SCustomer Service RepresentativeScotiabank (CA)Feb 2022 - Jun 2022 (5 months)As a Customer Service Representative, I handled customer inquiries regarding debit and credit card services, providing accurate information while ensuring compliance with company policies and financial regulations. I managed a high volume of calls, maintaining professionalism, efficiency, and attention to detail under pressure. My role required strong organizational and time management skills, as well as the ability to navigate complex procedures and deliver consistent, high-quality service in a regulated environment. Additionally, I utilized Microsoft 365 applications, including Excel, Outlook, Word, and Teams, to enhance productivity and streamline communication, further supporting my ability to manage customer interactions effectively.
Education
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Diploma in CRMEdutin AcademyJan 2023 - Dec 2023 (1 year)- Diploma in Microsoft Excel Professional public Remote experienceEdutin AcademyJan 2023 - Dec 2023 (1 year)
- Associates in Computer ScienceSenaJan 2018 - Dec 2019 (2 years)