José Gabriel Luna Ruíz

V

Sales & Marketing Manager

Vegan Life

Apr 2023 - Current (2 years 4 months)

- Led successful cold calling strategies, acquiring over 26 B2B clients at trade shows including HORECA and Coffee Master - Developed a new CRM system using Excel, facilitating efficient customer management. - Established a comprehensive customer database for targeted marketing campaigns. - Rebuilt and strengthened relationships with over 20 clients, resulting in a positive NPS increase of +20%.

Growth Analyst

E-Caddy

Jan 2023 - Jun 2023 (6 months)

- Collaborated with the commercial team to analyze growth initiatives, leading to data-driven decisions that optimized our expansion efforts. - Worked in tandem with the marketing team to craft and execute dynamic social media campaigns. - Proactively initiated cold calls, securing 5 new club partnerships to optimize expansion efforts.

Financial Analyst Intern

AstraZeneca

Jan 2022 - Jan 2023 (1 year 1 month)

- Train a team of 25 sales representatives in the third-party risk management process. - Continuously monitored risk management processes to find areas of improvement, improving user experience. - Supported Budget Owners in creating visual models using Power BI for Third Party Project Management. - Documented all environmental processes and social impact for the 2023 Sustainability Project. - Created and Analyzed third-party data to verify different financial metrics leading to a decrease of the WAPT of 22,75%

Commercial Leader for Sports Rowing and Sustainability

Decathlon Colombia

Jun 2021 - Jun 2022 (1 year 1 month)

- Led the successful development of a second-hand project, resulting in an annual 20% boost in sales and garnering positive reviews from 2,000 customers in Colombia - implemented cold calling to forge strategic alliances with clubs, resulting in a $37,000 increase in water sports sales. - Managed social media and e-commerce campaigns, resulting in a 3,000-follower increase on Instagram. - Trained a team of 40 sales representatives in delivering exceptional customer experiences.

Sales Development Representative

Onelink

Feb 2020 - Aug 2020 (7 months)

- Consistently exceeded monthly sales quotas, achieving a track record of surpassing targets. - Maintained an outstanding customer service rating of 9.1/10 while attending to over 250 clients. - Provided simple yet effective solutions to complex customer issues on the digital platform. - Successfully prospected new clients and researched fresh business opportunities within the Telecom niche. - Conducted weekly training sessions for fellow agents on customer service and sales platforms.

José Gabriel Luna Ruíz

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