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Joemar John Aureno Braseliño

About

Detail

Dynamic Team Leader with expertise in managing high-performing teams. Drives performance improvements through effective coaching, strategic planning,
City of Tacurong, SOCCSKSARGEN, Philippines
Contact Joemar regarding: 
work
Full-time jobs
Starting at USD5/hour
Flexible work
Starting at USD5/hour

Timeline

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Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Virtual Staffing Solutions
    Team Leader / Production Supervisor
    Virtual Staffing Solutions
    Jan 2025 - Mar 2026 (1 year 3 months)
    • Currently managing a team of 18 agents, overseeing their daily performance and providing guidance to ensure adherence to service level agreements. • Servicing cardholders for a financial servicing account, processing inquiries and resolving issues related to their accounts. • Branch GenSan, General Santos City. • Performed bank reconciliation tasks to ensure accuracy of financial records and identify discrepancies. • Developed and executed promotional strategies to increase customer engagement and drive account growth. • Applied accounting principles to manage financial data, track expenses, and prepare reports.
  • R
    Team Lead Sales Level 2
    RingCentral Acquire Asia
    May 2022 - Oct 2024 (2 years 6 months)
    • Managed both Small and Medium Business accounts for 4 teams with 20 - 25 agents each, ensuring comprehensive account management and fostering strong customer relationships. • Led staff meetings to delegate tasks, assign workloads, and communicate changing priorities, ensuring alignment with team objectives. • Monitored team performance, providing suggestions for improvement and training programmes to increase team efficiency. • Delivered quality service with a friendly and professional demeanour, embodying excellent customer service principles. • Monitored team performance, identifying areas for improvement and implementing corrective actions to enhance overall effectiveness. • Monitored operations to ensure employees followed relevant pr
  • ePerformax
    Sales Coach Level 2
    ePerformax
    Sep 2020 - May 2022 (1 year 9 months)
    • Managed a team of Sales Coaches for a Sales and Tech campaign for T-Mobile, focusing on driving effective sales strategies and team performance. • Coached team members, performed administrative tasks, coordinated job assignments, and facilitated cross-training to ensure comprehensive skill development. • Provided performance feedback and prepared reports for upper management, incorporating insights from sales performance and team dynamics. • Utilized order management as a key tool to track product processing and sales flow, providing essential data for coaching strategies and performance analysis to enhance overall sales effectiveness. • Applied negotiation principles to guide the team in identifying and implementing the most effective ap
  • S
    Team Lead
    Sykes Asia
    Apr 2017 - Apr 2020 (3 years 1 month)
    • Led a team of Technical Experts (Level 2) for a Google Account, overseeing both sales and technical campaign operations. • Conducted coaching, administrative tasks, coordinated job assignments, and cross-training for team members. • Provided performance feedback and prepared detailed reports for upper management, leveraging data reporting skills to highlight campaign successes. • Managed order processes within the sales and technical campaign structure, ensuring efficient client engagement and timely resolution of inquiries. • Contributed to sales strategies and execution for both inbound and outbound customer interactions within the Google Account environment. • Performed lead qualification by thoroughly reviewing all leads uploaded to t
  • Cognizant
    Senior Account Executive
    Cognizant
    Dec 2015 - Feb 2017 (1 year 3 months)
    • Engaged in cold calling for a medical equipment account, targeting medical directors and decision-makers. • Managed end-to-end sales processes. • Handled escalation calls and administrative tasks as a team Subject Matter Expert (SME). • Leveraged Shopify as a specialized platform for accessing and managing discounted rates, streamlining the procurement process for key accounts and enhancing sales efficiency. • Utilized chat support as part of a blended service approach, effectively managing multi-channel inquiries alongside emails and calls to ensure comprehensive customer support and high-quality lead engagement.
  • Convergys
    Team Lead
    Convergys
    Jun 2012 - Oct 2015 (3 years 5 months)
    • Managed a technical account team (AT&T), supervising 15-20 employees, a role that drew upon prior experience in sales campaigns and the understanding of sales metrics established during a four-month assignment at Amazon. • Provided coaching, performed administrative tasks, motivated team members, and offered comprehensive support, leveraging strong team management, administration, and customer service skills. • Ensured team performance met and exceeded sales metrics, an understanding honed through prior involvement in sales campaigns and a consistent focus on revenue generation. • In handling E-commerce and TelCo campaigns, the team also executed promotional campaigns, requiring an understanding of how to leverage promotional activities t
  • ONE Contact Center
    Senior Sales Closer
    ONE Contact Center
    May 2010 - May 2012 (2 years 1 month)
    • Conducted outbound calls for SEO and website development campaigns, focusing on driving lead generation and conversion. • Managed end-to-end sales processes, from initial contact to closing, ensuring a seamless client experience. • Leveraged Shopify for efficient processing of discounted rates, streamlining the transaction process for clients and supporting sales objectives. • Executed order management functions as required, ensuring timely and accurate fulfillment of sales agreements and maintaining client satisfaction. • Supported inbound sales efforts for interested customers who contacted us directly, ensuring a consistent and high-quality client experience across all sales channels.
Education verified_user 0% verified
  • D
    Masters of Arts: Nursing
    De La Salle University - Health Sciences Institute
    Jan 2012
  • D
    Bachelor of Science: Nursing
    De La Salle University - Health Sciences Institute
    Jan 2010