Joemar John Aureno Braseliño Dynamic Team Leader with expertise in managing

Team Leader / Production Supervisor

Virtual Staffing Solutions

Jan 2025 - Mar 2026 (1 year 3 months)

• Currently managing a team of 18 agents, overseeing their daily performance and providing guidance to ensure adherence to service level agreements.
• Servicing cardholders for a financial servicing account, processing inquiries and resolving issues related to their accounts.
• Branch GenSan, General Santos City.
• Performed bank reconciliation tasks to ensure accuracy of financial records and identify discrepancies.
• Developed and executed promotional strategies to increase customer engagement and drive account growth.
• Applied accounting principles to manage financial data, track expenses, and prepare reports.

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Team Lead Sales Level 2

RingCentral Acquire Asia

May 2022 - Oct 2024 (2 years 6 months)

• Managed both Small and Medium Business accounts for 4 teams with 20 - 25 agents each, ensuring comprehensive account management and fostering strong customer relationships.
• Led staff meetings to delegate tasks, assign workloads, and communicate changing priorities, ensuring alignment with team objectives.
• Monitored team performance, providing suggestions for improvement and training programmes to increase team efficiency.
• Delivered quality service with a friendly and professional demeanour, embodying excellent customer service principles.
• Monitored team performance, identifying areas for improvement and implementing corrective actions to enhance overall effectiveness.
• Monitored operations to ensure emplo

Sales Coach Level 2

ePerformax

Sep 2020 - May 2022 (1 year 9 months)

• Managed a team of Sales Coaches for a Sales and Tech campaign for T-Mobile, focusing on driving effective sales strategies and team performance.
• Coached team members, performed administrative tasks, coordinated job assignments, and facilitated cross-training to ensure comprehensive skill development.
• Provided performance feedback and prepared reports for upper management, incorporating insights from sales performance and team dynamics.
• Utilized order management as a key tool to track product processing and sales flow, providing essential data for coaching strategies and performance analysis to enhance overall sales effectiveness.
• Applied negotiation principles to guide the team in identifying and implementing t

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Team Lead

Sykes Asia

Apr 2017 - Apr 2020 (3 years 1 month)

• Led a team of Technical Experts (Level 2) for a Google Account, overseeing both sales and technical campaign operations.
• Conducted coaching, administrative tasks, coordinated job assignments, and cross-training for team members.
• Provided performance feedback and prepared detailed reports for upper management, leveraging data reporting skills to highlight campaign successes.
• Managed order processes within the sales and technical campaign structure, ensuring efficient client engagement and timely resolution of inquiries.
• Contributed to sales strategies and execution for both inbound and outbound customer interactions within the Google Account environment.
• Performed lead qualification by thoroughly reviewin

Senior Account Executive

Cognizant

Dec 2015 - Feb 2017 (1 year 3 months)

• Engaged in cold calling for a medical equipment account, targeting medical directors and decision-makers.
• Managed end-to-end sales processes.
• Handled escalation calls and administrative tasks as a team Subject Matter Expert (SME).
• Leveraged Shopify as a specialized platform for accessing and managing discounted rates, streamlining the procurement process for key accounts and enhancing sales efficiency.
• Utilized chat support as part of a blended service approach, effectively managing multi-channel inquiries alongside emails and calls to ensure comprehensive customer support and high-quality lead engagement.
• Proactively sourced and qualified leads, performing outbound calls to book appointments for the Sal

Team Lead

Convergys

Jun 2012 - Oct 2015 (3 years 5 months)

• Managed a technical account team (AT&T), supervising 15-20 employees, a role that drew upon prior experience in sales campaigns and the understanding of sales metrics established during a four-month assignment at Amazon.
• Provided coaching, performed administrative tasks, motivated team members, and offered comprehensive support, leveraging strong team management, administration, and customer service skills.
• Ensured team performance met and exceeded sales metrics, an understanding honed through prior involvement in sales campaigns and a consistent focus on revenue generation.
• In handling E-commerce and TelCo campaigns, the team also executed promotional campaigns, requiring an understanding of how to leverage promotion

Senior Sales Closer

ONE Contact Center

May 2010 - May 2012 (2 years 1 month)

• Conducted outbound calls for SEO and website development campaigns, focusing on driving lead generation and conversion.
• Managed end-to-end sales processes, from initial contact to closing, ensuring a seamless client experience.
• Leveraged Shopify for efficient processing of discounted rates, streamlining the transaction process for clients and supporting sales objectives.
• Executed order management functions as required, ensuring timely and accurate fulfillment of sales agreements and maintaining client satisfaction.
• Supported inbound sales efforts for interested customers who contacted us directly, ensuring a consistent and high-quality client experience across all sales channels.
• Proactively sourced and

Joemar John Aureno Braseliño

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Joemar John Aureno Braseliño

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