J

Joel Imperial Montañez

About

Detail

Customer Service Representative – 15 years Virtual Assistant – 5 years
Iloilo City, Western Visayas, Philippines
Contact Joel regarding: 
work
Full-time jobs
Starting at USD7/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Valoroo
    Operations Coordinator
    Valoroo
    Apr 2025 - Nov 2025 (8 months)
    Tracker/TracerEmail SupportInbound calls / Outbound CallsUpdate CRM/TMS
  • Valoroo
    Operations Coordinator
    Valoroo
    Feb 2025 - Apr 2025 (3 months)
    Tracker/Tracer Email Support Inbound calls / Outbound Calls Update CRM/TMS • Managed daily operations to ensure efficiency and effectiveness, including the coordination of logistics and dispatching activities, directly aligning with dispatcher responsibilities. • Served as a Track and Trace Specialist, ensuring timely and accurate movement of goods and information, a key function inherent in logistics operations coordination.
  • Valoroo
    Operations Coordinator
    Valoroo
    Nov 2024 - Jan 2025 (3 months)
    Tracker/TracerEmail SupportInbound calls / Outbound CallsUpdate CRM/TMS
  • E
    Part-time VA
    EIN LLC
    Aug 2024 - Oct 2024 (3 months)
    Document Reviewer and Approver for U.S. Passport applications, Birth Certificate Requests, Change of Name, and Change of AddressDocuments Tracking
  • M
    Dispatcher / Track and Trace Specialist
    MFS (MyFreightStaff)
    Jan 2024 - Jul 2024 (7 months)
    As a Dispatcher / Track and Trace Specialist, I was responsible for managing inbound and outbound calls, providing exceptional email support, and ensuring accurate updates to our CRM and TMS systems. My role involved coordinating dispatch operations and maintaining effective candidate relationships, which were crucial for optimizing workflow management and scheduling. Additionally, while my experience in food and beverage management may seem unrelated, it provided me with valuable insights into tracking and tracing inventory, enhancing my ability to manage logistics and operations effectively in a fast-paced environment. My proficiency in Google Sheets further supported my operational management tasks, allowing for efficient data tracking a
  • I
    CSR / VA
    Impact Brands
    Jul 2023 - Jan 2024 (7 months)
    As a CSR / VA, I was responsible for managing various customer service functions, including shipment tracking, email support, and handling both inbound and outbound calls to ensure a seamless customer experience. I updated the CRM system regularly to maintain accurate records and facilitate efficient operations. My experience as a Food and Beverage Coordinator, while not directly related, provided me with valuable skills in operations management and workflow management, which I applied to streamline processes and enhance service delivery. Additionally, I utilized Google Sheets for scheduling and tracking tasks, ensuring that all customer inquiries were addressed promptly and effectively.
  • N
    CSR / VA
    Nowcom Global Services
    Jan 2023 - Jul 2023 (7 months)
    Payment CollectionEmail SupportInbound calls / Outbound CallsCustomer Support
  • C
    Dispatcher Roadside Assistance
    Collective solutions
    Sep 2021 - Dec 2022 (1 year 4 months)
    Customer SupportPayment CollectionEmail SupportInbound calls / Outbound Calls
  • C
    Tier 2 Tech Support (Comcast)
    CONCENTRIX BACOLOD
    Oct 2019 - Aug 2021 (1 year 11 months)
    Customer Support and Technical SupportChat and Email support for cable internet, phone, mobile, and home-security related issuesBilling and Payment CollectionSales
  • C
    Tier 2 Tech Support (booking.com)
    CONCENTRIX BACOLOD
    Jul 2019 - Sep 2019 (3 months)
    As a Tier 2 Tech Support representative at Booking.com, I provided exceptional customer chat and email support for booking and reservation inquiries from Dutch and Czech customers, ensuring a seamless experience throughout the process. My responsibilities included managing billing and payment collections, where I utilized my technical support skills to resolve issues efficiently. Additionally, I leveraged Google Sheets for tracking customer interactions and operational metrics, enhancing our team's performance. While scheduling was not a primary focus, my experience in food and beverage management as a hospitality coordinator allowed me to develop strong organizational skills, which contributed to effective operations management and improve
  • C
    Tier 2 Tech Support (booking.com)
    CONCENTRIX BACOLOD
    Apr 2019 - Jul 2019 (4 months)
    Customer Support - Inbound callEmail support for booking and reservations for English-speaking customersBilling and Payment CollectionOutbound calling
  • C
    Tier 2 Tech Support (Uber)
    CONCENTRIX BACOLOD
    Nov 2018 - Apr 2019 (6 months)
    Customer Support - Inbound callBilling and Payment CollectionOutbound calling
  • C
    Tier 2 Tech Support (Doordash)
    CONCENTRIX BACOLOD
    Sep 2018 - Nov 2018 (3 months)
    Customer Support - Inbound callBilling and Payment CollectionOutbound calling
  • i
    Tier 1 Tech Support (Metro PCS)
    iQor Talisay City
    Feb 2017 - Oct 2017 (9 months)
    Customer Support / Tech Support Inbound callBilling and Payment Collection
  • T
    Tier 1 Tech Support (Comcast)
    Transcom Bacolod
    Feb 2016 - Jan 2017 (1 year)
    Customer Support / Tech Support Inbound callBilling and Payment CollectionSales (Upselling, Cross-selling
  • C
    Subject Matter Expert (Comcast)
    Convergys Bacolod
    Jul 2013 - Feb 2016 (2 years 8 months)
    Admin tasks (reports and deliverables)Customer Support / Tech Support (Inbound phone-time)Billing and Payment Collection (Inbound phone time)Sales (Upselling, Cross-selling (Inbound phone time)Coaching / Direct coaching, direct feedback)Up-training and refresher for Product UpdatesSupervisory Calls
  • C
    Team Lead / OIC (Comcast)
    Convergys Bacolod
    Jan 2013 - Jul 2013 (7 months)
    Admin tasks (reports and deliverables)Customer Support / Tech Support (Inbound phone-time)Billing and Payment Collection (Inbound phone time)Sales (Upselling, Cross-selling (Inbound phone time)Coaching / Direct coaching, direct feedback)Up-training and refresher for Product UpdatesSupervisory Calls
  • C
    SME / Team Lead OIC (Comcast)
    Convergys Bacolod
    Dec 2011 - Jan 2013 (1 year 2 months)
    Admin tasks (reports and deliverables)Customer Support / Tech Support (Inbound phone-time)Billing and Payment Collection (Inbound phone time)Sales (Upselling, Cross-selling (Inbound phone time)Coaching / Direct coaching, direct feedback)Up-training and refresher for Product UpdatesSupervisory Calls
  • C
    Subject Matter Expert (Comcast)
    Convergys Bacolod
    Jun 2011 - Dec 2011 (7 months)
    Admin tasks (reports and deliverables)Customer Support / Tech Support (Inbound phone-time)Billing and Payment Collection (Inbound phone time)Sales (Upselling, Cross-selling (Inbound phone time)Coaching / Direct coaching, direct feedback)Up-training and refresher for Product UpdatesSupervisory Calls
  • C
    Tier 1 CSR (Comcast)
    Convergys Bacolod
    Jan 2011 - Jun 2011 (6 months)
    Customer Service Chat SupportTech Chat SupportBilling Chat Support
  • T
    Tier 1 Technical Support (Motorola)
    Teleperformance Bacolod
    Jul 2010 - Jan 2011 (7 months)
    Customer Service SupportTechnical Support
  • P
    Tier 1 Technical Support (DISH Network)
    PLDTVentus SPi Iloilo
    Nov 2009 - Jun 2010 (8 months)
    Customer Service SupportTechnical Support
  • T
    Tier 1 Technical Support (T-Mobile)
    TELETECH ILOILO
    Oct 2008 - Nov 2009 (1 year 2 months)
    Customer Service SupportTechnical Support
Education verified_user 0% verified
  • University of San Agustin
    Bachelor of Science in Computer Engineering
    University of San Agustin
    Jan 1995 - Dec 1999 (5 years)