Joel Deymos, CSSWB Student at PTS College and Advace Studies

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Claims Negotiator

Dayan Houman The Accident Guys

Nov 2023 - Nov 2024 (1 year 1 month)

- Reviewed insurance policies to determine coverage and extent of loss. - Processed claims by obtaining necessary documents and information from policyholders, witnesses, and medical providers. - Investigated claim details such as liability issues and damage assessments. - Negotiated settlements for claimants with defendants' insurance providers. - Resolved disputed claims through negotiation or mediation with claimants or their representatives. - Provided excellent customer service by responding promptly to inquiries and educating customers on policy coverage, procedures, and regulations. - Ensured compliance with state laws and regulations governing insurance claims. - Collaborated with internal departments to resolve complex claim issues

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Customer Service Representative

DCX PH Inc

Jun 2023 - Current (3 years)

- Created proposals and product presentations. - Checked inventory and ordering samples. - Coordinated the production of orders. (end to end) - Communicated with suppliers about order information. - Reviewed and processed customer orders, ensuring accuracy in pricing and product availability. - Resolved customer inquiries related to orders and processing promptly. - Created reports and order updates on daily processing activities. - Provided support to other departments during peak order periods.

Customer Service Representative

HelloConnect

Feb 2022 - Mar 2023 (1 year 2 months)

-Acted as first point of contact for our customers. -Provided customers with product knowledge on new products and app features. -Ensured customer satisfaction when resolving customer complaints and feedback. -Demonstrated confidence while using all different channels (Phone, Email, Chat, social media). -Checked all communication channels as Gmail, Slack etc. on a daily basis to ensure everything is understood and all relevant communication to perform in your role.

Customer Service Representative

Concentrix Limited Company

Nov 2020 - Jul 2021 (9 months)

-Use different probing techniques to determine customer needs. -Maintain broad knowledge of products, pricing, promotions, and procedures. -Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’). -Listen attentively to customer needs and concerns. -Clarify customer issue, probe for understanding.

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Supervisor

Park Inn Hotel by Radisson Dammam

Nov 2017 - Nov 2019 (2 years 1 month)

Joel Deymos, CSSWB

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