Joel Arroyo

IT Support Engineer

Cyberpuerta

Nov 2022 - Current (2 years 10 months)

Support provided to a user base of 300+ individuals, swiftly resolving technical issues. Developed monitoring dashboards for efficient management of CPU and memory usage in virtual machines. Proficient in API development and experienced in implementing backend enhancements using PHP (Laravel framework). Ensured optimized system performance and streamlined operations through meticulous attention to detail. Proven track record of delivering high-quality solutions to maximize productivity and enhance overall efficiency. Additionally, utilized programming skills to debug scripts and automate tasks, primarily in Bash and Python, which contributed to more efficient operations. Leveraged knowledge of data structures and computer architecture to an

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Information Techonology Consultant

LOXUNG

Jun 2022 - Oct 2022 (5 months)

Skilled in SQL Server database management, I specialize in ensuring optimal performance and data integrity. Proficient in installing web modules with IIS for enhanced web application functionality. Experienced in providing user support, facilitating remote server access, and contributing to process improvement through meticulous documentation of requirements. Additionally, I utilized programming skills to automate tasks using scripts in Python and Bash, enhancing efficiency in operations. I employed Git for version control while managing internal scripts and configurations, ensuring a streamlined development process. By applying functional programming principles, I was able to debug and optimize small backend tools effectively. Furthermore,

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Software Support Specialist and Web Developer

Autofletes Internacionales Halcon

Sep 2021 - May 2022 (9 months)

Extensive experience in SQL Server management, performing updates and maintenance tasks for .NET applications. Proficient in web development using the Laravel framework, PHP, Bootstrap, CSS, and Javascript. Skilled in establishing remote server connections and providing user support. Proficient in installing modules with IIS for seamless application deployment. Demonstrated ability to ensure efficient system operations and deliver high-quality solutions. Additionally, I utilized data structures while managing complex queries and backend logic, and I employed Git for version control, collaborating effectively during development sprints. My experience also includes using Java and PostgreSQL for backend support, as well as applying functional

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Solasis Microsistemas

Jun 2019 - Jul 2021 (2 years 2 months)

At Solasis Microsistemas, I provided comprehensive technical support, including HDD and SSD replacements, RAM memory replacements, and hard drive defragmentation. I also engaged in web development using PHP, HTML, CSS, Bootstrap, Vue JS, and Python. Additionally, I utilized programming skills to develop internal tools and automate tasks, primarily through scripting in Python and Bash, which required a solid understanding of data structures and system architecture. I frequently queried and managed databases using SQL and PostgreSQL to troubleshoot and support business applications. My collaboration with software developers allowed me to gain hands-on experience with software development processes and tools, including exposure to Redis for ca

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