Jodi Ann Powell Taylor Virtual Assistant/Admin Assistant/Cold Caller/Recruiter

Contractor

ModSquad

Aug 2020 - Current (5 years 11 months)

Analyze customer services requirements and inform of all available services • • • • • • • Worked 80+ hours per week as an independent contractor in door-to-door sales of educational products Have worked with employers from 4 different continents in last 6 years and all of them recommend me Administer all customer orders, provide appropriate consultation to customers for various products and services and place orders accordingly Have worked with employers from 4 different continents in last 6 years and all of them recommend me Manage all customers and resolve all complaints effectively Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures

Customer Service Advisor

Conduent

Oct 2019 - Apr 2020 (7 months)

As a Customer Service Advisor, I analyzed customer service requirements and informed clients of all available services, ensuring a comprehensive understanding of their needs. I administered all customer orders, providing appropriate consultation for various products and services while placing orders accordingly. My responsibilities included managing customer interactions and effectively resolving complaints, ensuring a high level of customer satisfaction. I handled inquiries through phone calls and emails, delivering assistance in compliance with company policies and procedures. Additionally, I leveraged my skills in inbound sales by managing incoming customer inquiries, identifying needs, explaining products, addressing objections, and gui

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Virtual Admin Assistant

Easy VA Outsourcing

May 2019 - Current (7 years 2 months)

As a Virtual Admin Assistant at Easy VA Outsourcing, I was responsible for analyzing customer service requirements and informing clients of all available services. I administered all customer orders, providing appropriate consultation for various products and services, and placed orders accordingly. My role involved managing customer relationships effectively, resolving complaints, and addressing inquiries through phone calls and emails, ensuring compliance with company policies and procedures. Additionally, I managed several properties for both rental and sale, conducting virtual house tours to enhance client engagement. In this capacity, I also engaged in competitor analysis to research client competitors, identifying market positioning

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Customer Care Representative

surgix Jamaica Ltd

Apr 2019 - Apr 2020 (1 year 1 month)

As a Customer Care Representative, I was responsible for analyzing customer service requirements and informing clients of all available services. I administered all customer orders, providing appropriate consultation for various products and services while placing orders accordingly. My role involved managing all customer interactions and effectively resolving complaints, ensuring that every inquiry received through phone calls and emails was addressed in compliance with company policies and procedures. Although my position at Ibex Global Services did not encompass B2B sales, I focused on enhancing customer satisfaction and engagement through service-oriented interactions. This included utilizing tools such as Calendly, Zoom, and Monday.com

Customer Service Agent/In Team Trainer

IBEX Global

Oct 2016 - Apr 2019 (2 years 7 months)

- Analyzed customer service requirements and informed customers of all available services, ensuring they received tailored support. - Administered all customer orders, providing appropriate consultation for various products and services while placing orders accordingly. - Managed all customer interactions, effectively resolving complaints and ensuring high levels of satisfaction through proactive engagement. - Handled customer inquiries through phone calls and emails, delivering assistance in compliance with company policies and procedures, while utilizing email support tools to enhance communication efficiency. - Additionally, contributed to business development by helping and training new hires, fostering a knowledgeable team that enh

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Customer Service Agent/ Telephone Operator

Eyeland Eyewear

May 2014 - Oct 2016 (2 years 6 months)

• Administered all customer orders, providing appropriate consultation for various products and services while placing orders accordingly. Managed customer relationships and effectively resolved complaints, ensuring a high level of customer satisfaction. Handled all customer inquiries through phone calls and emails, delivering appropriate assistance in compliance with company policies and procedures. Additionally, while my role involved answering inbound calls, scheduling appointments, and providing product and service information, I did not engage in lead generation activities. Any interaction with potential customers was inbound in nature, focusing on assisting existing or potential customers with their inquiries rather than proactively s

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Customer Service Consultant/Subject Matter Expert

FasteleservicesFTS

Oct 2013 - Apr 2014 (7 months)

As a Customer Service Consultant/Subject Matter Expert at Mona Technology Park/Sutherland Global Services, I was responsible for analyzing customer service requirements and informing clients of all available services. I administered customer orders, providing appropriate consultations for various products and services, and ensured orders were placed accurately. My role involved managing customer inquiries through phone calls and emails, resolving complaints effectively, and ensuring compliance with company policies and procedures. Additionally, I utilized my expertise in customer relationship management (CRM) and Salesforce to enhance customer engagement and success. While I collected customer contact details and managed appointment booking

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Customer Services Consultant/Subject Matter Expert

Xerox IT Services

Oct 2012 - Dec 2012 (3 months)

Analyze customer service requirement and inform of all available products • • • Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with the company Administer all customer orders, provide appropriate consultation to customer for various products and services and place order accordingly

Jodi Ann Powell Taylor

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