Jodi Ann Powell Taylor
About
Detail
Virtual Assistant/Admin Assistant/Cold Caller/Recruiter
Jamaica
Contact Jodi regarding:
work
Full-time jobs
Flexible work
Timeline
work
Job
school
Education
Résumé
Jobs
verified_user
13% verified
ContractorModSquadAug 2020 - Current (4 years 11 months)Analyze customer services requirements and inform of all available services • • • • • • • Worked 80+ hours per week as an independent contractor in door-to-door sales of educational products Have worked with employers from 4 different continents in last 6 years and all of them recommend me Administer all customer orders, provide appropriate consultation to customers for various products and services and place orders accordingly Have worked with employers from 4 different continents in last 6 years and all of them recommend me Manage all customers and resolve all complaints effectively Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures- Customer Service AdvisorConduentOct 2019 - Apr 2020 (7 months)Analyze customer services requirements and inform of all available services • • • • Administer all customer orders, provide appropriate consultation to customers for various products and services and place orders accordingly Manage all customers and resolve all complaints effectively Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures
- EVirtual Admin AssistantEasy VA OutsourcingMay 2019 - Current (6 years 2 months)Analyze customer services requirements and inform of all available services • • • • • • Administer all customer orders, provide appropriate consultation to customers for various products and services and place orders accordingly Manage all customers and resolve all complaints effectively Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures Manage several properties for both rental and properties for sale Conduct virtual house tour
- sCustomer Care Representative verified_user Verified experiencesurgix Jamaica LtdApr 2019 - Apr 2020 (1 year 1 month)Analyze customer services requirements and inform of all available services • • • • Administer all customer orders, provide appropriate consultation to customers for various products and services and place orders accordingly Manage all customers and resolve all complaints effectively Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures Ibex Global Services
- ICustomer Service Agent/In Team TrainerIBEX GlobalOct 2016 - Apr 2019 (2 years 7 months)- Analyzed customer service requirements and informed customers of all available services. - Administered all customer orders, providing appropriate consultation for various products and services while placing orders accordingly. - Managed all customer interactions, effectively resolving complaints and ensuring high levels of satisfaction. - Handled customer inquiries through phone calls and emails, delivering assistance in compliance with company policies and procedures. - Additionally, contributed to business development by helping and training new hires, fostering a knowledgeable team that enhances overall customer service quality.
- ECustomer Service Agent/ Telephone OperatorEyeland EyewearMay 2014 - Oct 2016 (2 years 6 months)• Administer all customer orders, provides appropriate consultation to customer for various products and services and place order accordingly Manage all customers and resolve all complaints effectively Manage all customer inquiries through phone calls and emails and ensure Appropriate assistance in compliance with company policies and procedures
- FCustomer Service Consultant/Subject Matter ExpertFasteleservicesFTSOct 2013 - Apr 2014 (7 months)Mona Technology Park/ Sutherland Global Services • • • • • Location Analyze customer services requirement and inform of all available services Administer all customer orders, provides appropriate consultation to customer for various products and services and place order accordingly Manage all customers and resolve all complaints effectively Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures Fasteleservices/FTS
- XCustomer Services Consultant/Subject Matter ExpertXerox IT ServicesOct 2012 - Dec 2012 (3 months)Analyze customer service requirement and inform of all available products • • • Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with the company Administer all customer orders, provide appropriate consultation to customer for various products and services and place order accordingly
Education
verified_user
0% verified
- BBs in Business Administration FinanceSep 2018 - Dec 2023 (5 years 4 months)
- CHigh School DiplomaCumberland High SchoolSep 2004 - Jun 2010 (5 years 10 months)