Joaquin Duval
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Joaquin Duval

Joaquin Duval

About

Detail

Nacional, Dominican Republic

Contact Joaquin regarding: 

Flexible work
Starting at USD8.5/hour
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Internships
Open to unpaid internships
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Finding mentors
Finding co-founders
groups
Networking

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • A
    Information Technology Specialist Enterprise Platforms-Consultan
    Abt Global
    Jun 2023 - Current (2 years 1 month)
    - Served as a System and Support Administrator, managing incident tracking and handling requests via ServiceNow while troubleshooting data application issues. - Provided comprehensive support to users across Oracle business platforms, including Oracle EBS, Oracle Cloud Infrastructure, Oracle Analytics Warehouse, and Oracle Data Intelligence, as well as BI products like MS Fabric. - Leveraged skills in administrative assistance to maintain remote servers and ensure platform support for all users, enhancing their access to critical business resources. - Utilized ServiceNow as a CRM ticketing system to effectively communicate and provide support to stakeholders at all levels, including executives, while developing solutions to improve user
  • Mitratech Holdings Inc
    Customer Support Specialist-Legal Tech Company(Freelance-Remote Upwork)
    Mitratech Holdings Inc
    Sep 2022 - Jan 2023 (5 months)
    The role involved keeping customers engaged and thriving with the company’s product. Responsible for providing friendly, timely, and accurate support via email, phone, screen shares, and support tickets. Educating and guiding customers through troubleshooting, solution best practices, and educational resources. Working closely with the Education team to improve documentation, creating helpful resources, and sharing recordings with customers. Identifying, documenting, and escalating software issues to the specialized Level II support teams. Staying proactive and collaborative, working across departments, and improving customer experience. Embracing a fast-paced environment with the opportunity of wearing multiple hats and growing in my role.
  • HICX
    Software Technical Support Analyst
    HICX
    Mar 2022 - Apr 2023 (1 year 2 months)
    HICX is a worldwide enterprise provider of SaaS solutions. The role involved being the first point of contact between the customer and the company via a CRM, ensuring requests were handled efficiently and escalated to the correct team when necessary. Reviewed, triaged, troubleshot, and responded to customers' queries related to the company's product and implementation. Assisted L2 Support with the periodic status and follow-up on customer needs. Analyzed and reported product malfunctions. Testing on different scenarios impersonating user products. Documenting specific processes and new-added features based on product and customer requirements. Supported weekly reports on customer analytics. Gathered customer feedback sharing with the Custom
  • C
    SUPPORT/TRANSACTION ANALYST, CLIENT SERVICES (Crypto-Wallet)
    Coinbox Wallet
    Aug 2020 - Dec 2021 (1 year 5 months)
    Handle customer inquiries, via email (Zendesk). Effective customer support by providing unique solutions with a strong logical and analytical mindset. In charge of crypto-transactions, product functionalities and service support
  • I
    Bilingual Support Rep
    Ideas Unlimited. Richmond, United States.
    Oct 2019 - Current (5 years 9 months)
    Responsible for maintaining the best customer experience with the customer through direct communication in real-time, emails, messaging support, and web-chat support for products and services. Additionally, responsible for ensuring that the information on the web page was accurate and updated accordingly, as well as on social networks and other channels.
  • I
    BILINGUAL PRODUCT SUPPORT SPECIALIST (Freelance- Remote)
    Ideas Unlimited. Richmond, United States.
    Aug 2019 - Sep 2020 (1 year 2 months)
    Responsible for maintaining the best customer experience with the customer through direct communication in real-time emails, messaging support, and web-chat support for products and services. Additionally, responsible for ensuring that the information on the web page was accurate and updated accordingly, as well as on social networks and other channels.
  • G
    Customer Support and Sales Rep
    Great HealthWorks
    Mar 2016 - Dec 2016 (10 months)
    Provided phone support to users in the health and beauty industry. Sharing product information, advising users on product specializations, and upselling additional products with a positive impact on the company's revenue during my time.
  • Conduent
    Learning & Development - Facilitator Customer Care Capability
    Conduent
    Jan 2015 - Dec 2018 (4 years)
    - Provided development for new teams focusing on the best customer experience and value, motivated by the goal of forging great teams and leaders. - Designed, administered, organized, and delivered training programs that met business requirements, ensuring alignment with sales, technical, product, and other client training needs. - Directed and administered activities associated with project operations, developing and applying best practices for production improvements, which enhanced overall team performance and customer satisfaction.
  • Xerox
    Product Facilitator
    Xerox
    Sep 2011 - Dec 2018 (7 years 4 months)
  • A
    Customer Service Specialist(Technical Support)
    AFFILIATED COMPUTER SERVICES BUSINESS PROCESS SOLUTIONS
    Jun 2008 - May 2009 (1 year)
    Initiated a variety of real-time inbound and outbound voice-based communications to support customer care.
Education verified_user 0% verified
  • I
    Database Admin and Programming, Data Modeling/Warehousing and Database Administration
    INFOTEP
    Feb 2024 - Mar 2025 (1 year 2 months)
    The Database Programming and Admin Technical Degree focuses on, designing and programming databases, using programming techniques and codes, providing maintenance to equipment with computer problems, with responsibility for one's performance which may involve coordinating or supervising others.