JOÃO VITOR DE SOUZA PEREIRA
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JOÃO VITOR DE SOUZA PEREIRA

JOÃO VITOR DE SOUZA PEREIRA

About

Detail

Customer Service Representative
Brazil

Contact JOÃO regarding: 

work
Full-time jobs
Starting at USD600/month
Flexible work
Starting at USD3.75/hour
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Internships
Starting at USD450/month
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Finding mentors
Finding co-founders
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Networking

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • L
    Sales Analyst
    LUMA Ensino
    May 2023 - Mar 2024 (11 months)
  • T
    Analyst & CS/CX Specialist
    TIMENOW
    Apr 2023 - Jul 2023 (4 months)
    Created and structured the Customer Support & Experience area for a new digital product within the company; Performed operational tasks, including setting up the helpdesk platform and resolving customer issues; Developed and discussed strategies and presented them to senior leadership; Used service flowcharts, simulations, and call testing to demonstrate strategies; Tracked NPS metrics and set short, medium, and long-term objectives for the area.
  • C
    CX & Digital Business Consultant public Remote experience
    Centro Educacional Viver
    Aug 2022 - Current (2 years 6 months)
    As a CX & Digital Business Consultant, I am responsible for leading strategic initiatives focused on optimizing customer experience (CX) and driving the company's digital business growth. In this crucial role, I perform multifaceted tasks, leveraging my consulting expertise to propel digital transformation and elevate customer satisfaction to new heights.
  • R
    Customer Care Specialist
    RedTrack.io - Advertising Services
    Jun 2022 - Sep 2022 (4 months)
    Interfaced with international customers at an ad tracking and conversions attribution platform company; Facilitated relationships between the company and clients; Resolved issues and provided daily solutions; Assisted in cross-selling and upselling processes; Created memorable experiences to ensure customer loyalty; Retained the brand's reputation.
  • A
    Customer Support & Experience Specialist
    AEVO
    Sep 2020 - Apr 2022 (1 year 8 months)
    Ensured impeccable service and an unforgettable customer experience; Ran the NPS metric in the company; Played a key role in implementing the company's Customer Service operation; Designed processes and developed methodologies with platforms; Structured service strategies; Led the hiring of new talents based on profile alignment with company objectives; Worked on the front line of customer service, implementing strategic plans; Developed training programs for new employees; Created a knowledge base with articles and tutorials for customers; Coordinated the operation as a whole; Measured the achievement of objectives using the OKR and KPI methodology; Accomplished certifications and developed general computing skills; Gained expertise in hel
  • E
    Sales Advisor
    EJCAD
    Feb 2019 - Jun 2020 (1 year 5 months)
    Responsible for active and passive prospecting of customers; Monitored and conducted alignment and proposal meetings; Participated in business events to capture new contacts; Assisted in marketing and projects; Ensured a neat and attractive sales environment; Assisted in the setup of visual displays; Identified and maximized sales opportunities; Increased customer retention rates.
Education verified_user 0% verified
  • Universidade de São Paulo
    MBA in Strategic Management
    Universidade de São Paulo
    Mar 2024 - Current (11 months)
  • Universidade de São Paulo
    MBA in Digital Business public Remote experience
    Universidade de São Paulo
    Oct 2023 - Current (1 year 4 months)
  • U
    Graduation
    Universidade Federal do Espirito Santo - UFES
    Mar 2019 - Dec 2022 (3 years 10 months)