Joanna Onwuchekwa

Customer Service Manager

Jobberman Gh

Jan 2021 - Current (4 years 6 months)

- Reaching out to existing and potential customers to present our product and services. - Resolve complaints, provide appropriate solutions, ensure resolution within a given time frame. - Resolve product problem or service request via voice and non-voice channels, clarifying the customer’s complaint / request and explaining the best solution to solve the problem and follow up to ensure resolution. - Communicate complex issues to appropriate department to determine the cause of a problem and recommend appropriate cause of action. - Recommend potential product or services to management by collecting by collecting customer information and analyze customer needs. - Keeping records of all interactions with customer, process account and ensure th

Tele-Sales Supervisor

Unicaf

Mar 2018 - Dec 2020 (2 years 10 months)

- Handled any customer inquiries, reviewed and analyzed customer complaints, and pro- actively participated in the development and implementation of new marketing plan andstrategies. - Managed and update large customer databases, identified and communicated with potential customers, and assisted with account management - Collaborated with other departments and performed professional market research to discover industry trend, target market and customer behavior. - Ensuring agents understand and comply with call center telesales objectives, performance standards and policies/calls quality control and providing feedback to the manager on performance during the quality monitoring. - Built and maintained relationship with client’s/business part

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Srudent Recruitment Advisor

UNICAF NIGERIA CENTER

Feb 2014 - Feb 2017 (3 years 1 month)

- Generate and qualify leads through cold calling to inform them about product and services using scripts to reference important parts of what my company offers. - Make initial contact with customers and responsible for sales from start to finish,meeting monthly sales goals in accordance with development plan. - Conduct sales presentations and product demos via the phone and internet. Go off-scriptwhen necessary to build a relationship with customers or answer any questions not addressed in the script. - Update data base with new information every time a customer calls, and updata regularly to protect sensitive customer information. - Complete forms and record logs to create accurate detailed files for each customer and providing insight in

Call Center

Central Bank of Nigeria

Jun 2011 - Jul 2012 (1 year 2 months)

- I acted as a feedback channel from customers to internal departments (e.g. businessdevelopment) by providing customer perspectives on company’s products and services to serve as input into future product development and/or improving the existing. - I educated customers on available range of the Company’s products and/support customer. - Engagement to build enthusiasm, loyalty and ultimately retention.

Joanna Onwuchekwa

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Joanna's behavioral traits
Joanna's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.