Jessica Suarez

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Business Analyst

Lithium

Oct 2024 - Current (11 months)

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Product Owner

C2D Services

May 2024 - Current (1 year 4 months)

Remote Product Business Analyst

Ballast Lane Applications, LLC

Dec 2021 - Dec 2023 (2 years 1 month)

- Helped to reduce 30% of tickets broke in QA, by implementing improved testing practices and proactive issue prevention. Gathered, analyzed, and specified requirements during the development process in a format of user stories, resulting in improved understanding and alignment between development teams and stakeholders. • Maintained up-to-date product specifications for knowledge sharing between project teams and requirements reuse, resulting in a 20% increase in development efficiency. • Supported requirements validation, preparing information and presentations for stakeholders and team members to address questions regarding proposed product decisions, resulting in a 15% increase in stakeholder satisfaction. • Assisted with communicatio

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Senior Performance and Compliance Analyst

CABLE AND WIRELESS COLOMBIA. Sector telecomunicaciones

Jan 2017 - Jan 2021 (4 years 1 month)

• Reviewed and analyzed over 20 audit and monitoring reports related to consumer and client activities, identifying and resolving 80% of compliance issues. • Consolidated and analyzed 10 different types of data to prepare weekly and monthly group collection reports, resulting in a 20% increase in efficiency and accuracy. • Collaborated with the Finance/SOX team to prioritize compliance requirements for the Revenue Management group, resulting in a 15% reduction in compliance-related errors. • Developed and implemented clear responsibilities and workflows for the end-to-end revenue process, resulting in a 30% reduction in process errors and a 10% increase in process efficiency. • Spearheaded the implementation of automation and contin

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Help desk Analyst

Liberty Networks - CWC

Dec 2015 - Jul 2017 (1 year 8 months)

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Project Management Support Engineer

CABLE AND WIRELESS COLOMBIA. Sector telecomunicaciones

Jan 2015 - Jan 2017 (2 years 1 month)

-Gathering, consolidating, analyzing and presenting real estate asset data to key to stakeholders for informed decision making on strategies such as rationalization and effective use of facilities. -Performingproject management administrative duties such meeting coordination, documentation and communications -Assistin the preparation of projects/program reporting for senior and executive management -Managepayment to vendors, raise purchase orders and GRN in SAP finance module (CAPEX and OPEX) -Maintaincomplete records for all the projects in the portfolio SOX documentation and reports -Createinternal reports for ETL members

Jessica Suarez

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