Jair Henriquez Sierra

Jair Henriquez Sierra  new_releases

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International business
Antioquia, Colombia

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Résumé

Jobs verified_user 0% verified
  • T
    Technical Support Engineer
    May 2023 - Current (3 years 3 months)
    As a Technical Support Engineer at NetApp, I provided expert technical support for NAS services, focusing on root cause analysis (RCA) and troubleshooting of CIFS and NFS protocols. My responsibilities included utilizing the ONTAP Command Line to restore affected services and actively seeking best practices and solutions for our products. I reported product defects and collaborated closely with L2-level engineers, Escalations Engineers, and the Engineering team to implement fixes and patches. I acquired in-depth knowledge of Data ONTAP, Networking, CIFS, and NFS, which enhanced my ability to address complex issues effectively. As a member of the Priority 1 Team, I managed high-impact cases, exercising autonomy in decision-making based on sy
  • Cisco
    Cisco Tac Engineer CUCM support
    Cisco
    Jun 2022 - Mar 2023 (10 months)
    As a Cisco TAC Engineer specializing in CUCM support, I provided exceptional customer service and IT support, ensuring timely and effective troubleshooting for a variety of technical issues with CUCM. My responsibilities included managing ticketing systems to track and resolve customer inquiries efficiently. I utilized my expertise in troubleshooting CUCM configuration and diagnosing and rectifying networking problems, enhancing overall customer satisfaction. Additionally, I leveraged CRM tools, specifically Webex and CUCM, to facilitate omnichannel management, integrating voice, chat, and email communications. This integration not only streamlined our support processes but also provided valuable routing and analytics capabilities, further
  • Snappy
    Marketing and services intern
    Snappy
    Sep 2021 - Jan 2022 (5 months)
    Develop e-mail marketing strategies with the Active Campaign tool for brand positioning in social networks, increase the number of followers, and control the financial balance in content production. Achievements: -Together with a team, I managed to increase website traffic by 75% through the design of a content grid. -Increased the number of pet sitters by 40% with the use of advertising campaigns on Instagram and Facebook Ads. -I developed knowledge in digital marketing, metrics analysis, and SEO.
  • A
    Customer Service Associate
    Amazon Operation Services Colombia S.A.S
    Oct 2020 - Aug 2021 (11 months)
    Driver support oriented to travel assistance and route optimization, package tracking and communication channel between customers and warehouses. Achievements: -I developed empathy to provide excellent customer service. -I kept the delivery successful rate (DAR) metric at an average of 85-90%. -I got a certificate of achievement thanks to an excellent performance in training.
Education verified_user 0% verified
  • Universidad del Norte
    International business professional,
    Universidad del Norte
    Jun 2017 - Jan 2022 (4 years 8 months)
Projects (professional or personal) verified_user 0% verified
  • F
    Freaks Collective
    Jan 2017 - Jan 2019 (2 years 1 month)
    During my time in college, I co-ran Freaks Collective with two friends, focusing on the electronic music scene for two years. We organized events that attracted between 100 and 300 attendees, where I was responsible for booking artists, planning logistics, and ensuring event security to create an exceptional experience for both DJs and attendees. Additionally, I managed cultural travel planning, coordinating artists' flights and accommodations, which was essential for their participation and contributed to the overall success of our events. This experience honed my event planning skills and deepened my understanding of the intricacies involved in managing live performances.