Jina Abdel Massih Social Media Coordinator- Account Management- Customer

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Social Media & Content Operations Coordinator

Woolx

Jan 2026 - Current (4 months)

Coordinated the organization, preparation, and execution of social media and video content across platforms. Managed digital assets in AirMedia, ensuring all content was properly tagged, organized, and aligned with brand standards and active campaigns. Prepared and optimized content using Canva for platform-specific use, wrote captions, scheduled posts in Metricool, and supported blog publishing and overall content operations.

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Account Manager

Mina Logistics Technology

Jul 2025 - Dec 2025 (6 months)

In my role as an Account Manager at Mina Logistics, I managed inbound leads and maintained accurate tracking within the CRM, ensuring timely and consistent follow-up. I served as the primary point of contact for clients, responding to inquiries within established service levels and maintaining clear, professional communication. I coordinated quotes by gathering product specifications, working closely with the China operations team to obtain accurate landed-cost pricing, and presenting this information clearly to clients. Additionally, I acted as a key liaison between U.S.-based clients and the China team, ensuring alignment on requirements, timelines, and priorities to support smooth and efficient operations.

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SENIOR ACCOUNT MANAGER

Dec 2023 - Current (2 years 5 months)

My position as a senior account manager is maintaining excellent client relationships through creating campaigns fit for their business to reach a great outcome. Training new account managers into understanding their role, the platforms they will be using and their daily tasks. Coordinating with support all inquiries and concerns across a variety of our platforms (Slack, Monday...). Altering Campaigns and suggesting efficient strategies that would make the campaign more successful. Responding to merchant inquiries and sched- uling new prospects. to ensure it aligns with campaign goals and meets client expectations, while making necessary adjustments based on client feedback. • Client Retention: Ensure high levels of client satisfaction and

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CUSTOMER EXPERIENCE SPECIALIST

TOUCHBASE,

Jun 2022 - Dec 2023 (1 year 7 months)

My role is providing potential and existing customers with exceptional services. Help maintain user activity and loyalty, informing them of recent updates of their purchases, identifying customer needs, up-sell and cross-sell based on customers' needs. Providing brand promotion, pro-active problem resolution, technical product support and training necessary to keep the client happy. Responding to customer queries, and collaborate with various departments to enhance and optimize the customer experience team skillset and processes. Handling feedbacks and reservations for F&B establishments. Uploading Food Menus, images, prices & more to a food Aggregator called Cari.

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FINANCE & PAYROLL MANAGER

LOCUM HEALTH,

Nov 2021 - May 2023 (1 year 7 months)

My role is to prepare invoices based of the hours the nurses', ensuring accurate and timely prepared payments. Responding and handling all email inquiries and onboarding of new nurses and practices and hospitals that we collaborate with and finalizing rates and agreements. Submitting completed transactions on the finance portal. Chasing delayed payments by implementing credit control to establishments that have not provided payments.

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HOMEROOM SPECIAL NEEDS TEACHER

CEDARS HIGH SCHOOL,

Jan 2020 - Jun 2020 (6 months)

Teaching English, Math and Science to regular students & students with autism and hyperactivity. Implemented my research skills to develop a curriculum using materials from a variety of academic resources. Main duties include monitoring them in their daily tasks, assisting them in their reading skills and their writing assignments, preparing lesson plans, worksheets as well along with quizzes & exams, in addition to supervising extracurricular activities. Increasing their critical & imaginative thinking, communication, Team work, time management and more.

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CUSTOMER SUPPORT TRAINING MANAGER

CCINTL,

Jun 2018 - Aug 2021 (3 years 3 months)

My role consists at first as being an agent performing the campaigns that were assigned to me and connecting with potential leads through Linkedin and phone calls, using tested conversation frameworks to drive engagement and occasionally close deals. Afterwards it lead to me becoming a training manager to eventually train the call center agents on the series of active campaigns, Preparing presentations of materials that would be needed, teaching them communication skills, Telesales, Proactive problem resolution, product knowledge, time management etc.. Making sure agents are connecting and supporting the client accordingly, applying proper phone etiquette and telephone skills, introducing the purpose of each campaign while creating a friend

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SENIOR SALES EXECUTIVE

TOMMY HILFIGER BOUTIQUE,

Apr 2013 - Aug 2017 (4 years 5 months)

Working in a busy department and reporting directly to the regional shop manager, my duties included: Taking care of the display, responding to clients' needs and requests, helping and solving customer's complaints and issues, as well as maintaining an exemplary sales target. Sales training Consistently on several Key elements such as: sales techniques, communication skills, leadership skills, collaboration skills, problem solving and customer satisfaction and much more.

Jina Abdel Massih

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