Jimmy Vargas

Jimmy Vargas

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VP of operations
Bogotá, Bogota, Colombia

Contact Jimmy regarding: 
Flexible work
Starting at USD15/hour

Timeline


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Résumé


Jobs verified_user 0% verified
  • S
    VP of Operations
    Solvo Global Vensure
    Jan 2023 - Jan 2024 (1 year 1 month)
    Formulated and implemented operational strategies aligned with the company's overall goals and objectives. Set clear operational goals and performance targets to drive business growth and efficiency. Identified and implement innovative approaches to enhance operational performance and competitive advantage Provided leadership and direction to AVPs, senior managers and departmental heads (Total of 430 people), fostering a collaborative and high-performance work environment. Supported the professional development and career growth of staff through coaching, mentoring, and t raining programs. Oversaw the execution of key strategic projects and initiatives, ensuring they are completed on time an d within budget. Maintained effective communicati
  • Optum
    Service Delivery Manager
    Optum
    Oct 2021 - Nov 2022 (1 year 2 months)
    Oversaw the delivery of services to clients, ensuring that all service level agreements (SLAs) and performance metrics are met or exceeded. Track and analyze service delivery performance against agreed targets, identifying and addressing any deviations from the expected outcomes. Lead and manage the service delivery team, including recruiting, training, and evaluating staff performance. Foster a positive and productive work environment by motivating team members, providing coachi ng, and supporting their professional development. Contributed to the development of service delivery strategies that align with organizational go als and client expectations. Assisted in forecasting demand and planning resource needs to ensure the ability to meet
  • G
    Account Manager
    GoDaddy Sutherland
    Jan 2021 - Sep 2021 (9 months)
    Plan and execute recruitment processes, aligned with budgeted forecast. Interview candidates, conduct selection process. Design strategies to achieve and exceed KPIs given by the client. Ensure coaching and feedback are provided by TLs in an effective way. Plan workforce to keep shrinkage under control. Conduct WBRs/MBRs/QBRs with GoDaddy's leadership. Remotely guide th e Team members located in Colombia to maintain effective and constant communication with all different stakeho lders Drive success in a Multicultural environment, a team mixed of different origins and backgrounds.
  • G
    Sales Operations Manager
    Google Sutherland
    Jan 2019 - Jan 2021 (2 years 1 month)
    Driving operational excellence across different LOBs. In charge of daily, weekly, monthly and quarterly business review decks and presentations to client. Operating process standardization and best practice sharing among all support areas. Weekly calibrations with team managers and POCs to maintain Service Levels within prescribed targets. Implementation of engagement a ctivities, creation of bonuses and incentives to drive metrics. Coordinating and conducting interviews for new hires (agents and staff). Handling client escalations, proactively taking actions to ensure client satisfaction. Conducting regular meeting to discuss performance, strategic planning based on forecasts and historical trends. Creation of career path and development p
  • G
    TeamManager - Sales and Customer Service
    Google Sutherland
    Feb 2015 - Jan 2019 (4 years)
    Prepare and analyze daily, weekly and monthly re ports on team's performance, main KPIs results and attendance; reporting and providing thorough analyses to the on-shore and off-shore management. Prepare weekly, monthly and quarterly business reviews. Oversee that team and personal targets are met. Create an inspirin g team environment with an open communication culture. Delegate tasks and set deadlines. Oversee da y-to-day operation. Monitor team performance and report on metrics. Motivate team members. Recogniz e high performance and reward accomplishments. En courage creativity and risk-taking. Suggest and organize team building activities.
Education verified_user 0% verified
  • G
    G Suite Engage - G Suite Trial Support Summit
    Jan 2016
  • G
    Google Apps - Certified Administrator
    Jan 2016
  • M
    Master Coach
    Jan 2016
  • U
    Lead 100 - Team Manager
    University
    Jan 2015
  • S
    SENA - Business Administration
    Jan 2008 - Nov 2010 (2 years 11 months)
  • C
    Coaching for Growth
    Jan 2019
  • U
    Aeronautical Engineering
    UNIVERSIDAD DE SAN BUENAVENTURA
    Aug 2007 - Dec 2009 (2 years 5 months)
  • G
    ESL - English As Second Language
    GARFIELD HIGH SCHOOL
    Jun 2004 - Jul 2007 (3 years 2 months)
Projects (professional or personal) verified_user 0% verified
  • M
    Momentum Leadership and Coaching
    Aug 2023 - Sep 2024 (1 year 2 months)
    Creator and lead of the certification program for Solvo/Vensure