Jienna Lee Escudero
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Jienna Lee Escudero

Jienna Lee Escudero

About

Detail

Philippines
Contact Jienna regarding: 
work
Full-time jobs
Starting at USD7/hour

Timeline

work
Job
school
Education
folder
Project

Résumé

Jobs verified_user 0% verified
  • M
    Trainee - Public Affairs and Protocol Office
    Manila International Airport Authority
    Jun 2025 - Sep 2025 (4 months)
    Supporting the team with administrative task and media relations. Creating and editing video content for MIAA's social media pages.
  • T
    Customer Champion Consultant
    Telco Service Australia (TSA)
    Nov 2024 - May 2025 (7 months)
    Provided exceptional service to customers and understood their needs. Utilized in-depth product knowledge to resolve customer's concerns and ensuring their satisfaction. Identified opportunities for improvement, and ensured that the customer's voice is heard.
  • A
    Mentor (Senior Representative)
    Alorica By-the-Bay,
    Feb 2023 - Oct 2024 (1 year 9 months)
    Mentored and trained new customer service representatives, providing guidance and support to improve their performance. Monitored team performance and provided feedback to ensure adherence to company's standards. Served as a point of escalation for complex customer issues and utilizing problem-solving skills to achieve resolution.
  • A
    Customer Experience Agent
    Alorica By-the-Bay,
    Oct 2022 - Oct 2024 (2 years 1 month)
    Engaged with customers quickly and effectively to handle questions and resolve complaints. Maintained a high level of product knowledge to assist customers with accurate information and support. Consistently met performance metrics, including customer satisfaction and call resolution rates.
Education verified_user 0% verified
  • S
    Bachelor of Science
    St. Dominic College ofAsia
    Jan 2022 - Current (4 years 3 months)
  • T
    SENIOR HIGH SCHOOL Humanities and Social Sciences (HUMSS)
    Theresian School of Cavite
    Jan 2020 - Jan 2022 (2 years 1 month)
  • H
    ELEMENTARY
    Habay 1 Elementary School
    Jan 2010 - Jan 2016 (6 years 1 month)
Projects (professional or personal) verified_user 0% verified
  • S
    St. Dominic College
    Jun 2025 - Current (10 months)
  • S
    Tourism Management
    St Dominic College of Asia
    Jul 2022 - Current (3 years 9 months)
  • H
    HIGH SCHOOL
    Jul 2016 - May 2020 (3 years 11 months)