Jiajun Li

C

Technician and after sales

CNBM

Apr 2023 - Jun 2024 (1 year 3 months)

Ensure workshop cleanliness, clientele management, handling any technical difficulties the client would have via the product, going onto site and ensuring products are working at full capacity, Quality control and ensuring installations were done correctly and assessing customer satisfaction. I've had to ensure that our customers were satisfied with their purchase and explain if there technical questions they may have

B

Retail on floor Sales Rep

Bidvest Mobile

Jan 2023 - Mar 2023 (3 months)

Retail sales, cold approaching clients whilst in Target store, closing sales with different phone packages. In this position it allowed me to gain the experience and courage to be able to approach customers in an orderly fashion from opening to closing. This has also taught me that sales is not only about personality but also a skill that could be honed and developed. I am very grateful for my mentor whilst i was working in this position as it helped me in my social life with the skills that have been to transfer over.

E

Solar - door to door - appointment setter

Enway Energy-

May 2022 - Oct 2022 (6 months)

In this position I handled lead generation as the appointment setter for the business. I was part of client satisfaction and as well as any question and queries to assist them with. This experience was a fantastic growth opportunity for me as it was different from the type of sales I was used to as this involved going to people's homes and trying to go from a cold lead and turning them into a warm lead for the closers to close the deal and bring in the final sale

Customer Service Representative

AmeriHealth Caritas

Sep 2021 - Apr 2022 (8 months)

Clientele management, Authorisation in medical procedures, customer satisfactory and any disputes. This position required me to engage with different medical professionals and provide sufficient information and assistance to their client's needs and wants and what type of medical services they needed to get authorisations for. The effect of different medical faculties and their system of operations has given me the opportunity to understand how each and individual medical fields operate, This enabled me to assist them with their clients on the different medical services needed and that each procedure had a different protocol to follow. This position I've had to ensure that prospects were satisfied with our procedures and guide them if need

U

Customer Service Agent

Utilita Energy-

Nov 2020 - Mar 2021 (5 months)

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service. Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations. Resolved over 50 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management. Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies. Exhibited high energy and professionalism whendealing with all levels of clients and staff.

T

Founder

The Panda Leads

Apr 2020 - Feb 2021 (11 months)

I founded the panda leads during the time period of this experience level. At the time i was still working alone on the start-up and getting in sales. This experience has been a valuable lesson in my career as I had to be involved in all aspects of running a start-up business from client management to miscellaneous admin tasks. I've learnt majority of my B2B experience in this aspect

T

Telesales

The Energy Hub

Nov 2019 - Feb 2020 (4 months)

V

Sales Executive

Vape Connoisseur Pty Michelle Chilro

Nov 2018 - Aug 2019 (10 months)

Hygiene maintenance of the store, clientele management, salesman, stock take, cash up till slips, opening and closing shop and Vape Technician. This position gave me the opportunity to interact with customers and allowed me to learn how to find pain points in customers and assist them in their needs.

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