Jheann Franko Cruz Pernia

Jheann Franko Cruz Pernia

About

Detail

Legal Assistant | Client Intake
Venezuela
Contact Jheann regarding: 
work
Full-time jobs
Starting at USD600/month
Flexible work
Starting at USD5/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 34% verified
  • A
    Customer Service & Sales Representative
    AJ Asesores
    Sep 2025 - Dec 2025 (4 months)
    • Managed approximately 800 customer interactions weekly while validating customer information and supporting contract enrollment processes. • Consistently achieved an average of 6 weekly sales conversions against an 5-sale weekly target through consultative conversations and customer relationship management. • Processed customer agreements and service contracts using CRM and company platforms while maintaining accurate documentation and compliance standards. • Conducted follow-up communications with undecided prospects, increasing opportunities for conversion and strengthening customer engagement.
  • C
    Customer Service Representative & System Operator
    Casino Online
    Jun 2024 - Sep 2025 (1 year 4 months)
    • Assisted approximately 500 users weekly through WhatsApp Business, Telegram, and Meta Business platforms, resolving inquiries, account issues, and operational incidents. • Processed an average of 150 weekly payments through PlaySystem with 97% accuracy, ensuring transaction security, compliance, and operational reliability. • Managed account top-ups and promotional bonus credits across multiple currencies with 95% accuracy, improving response times and enhancing customer trust. • Generated daily reports on promotions and commercial campaigns using Excel and Google Drive, maintaining 100% up-to-date tracking and improving campaign visibility for management. • Implemented CRM-based outreach strategies through PlaySystem to promote campaigns
  • R
    Legal Assistant verified_user Verified experience
    R.C y Asociados
    Feb 2024 - May 2026 (2 years 4 months)
    • Provide legal guidance to approximately 5 clients per month on labor and civil law matters, helping individuals understand legal rights, obligations, and available solutions. • Draft an average of 10 legal documents monthly, including contracts, powers of attorney, legal filings, civil and labor claims while ensuring legal accuracy and regulatory compliance. • Manage documentation and records for approximately 4 active legal matters, maintaining organization, confidentiality, and case tracking throughout the legal process. • Participate in client consultations and case review meetings, supporting legal analysis and explaining procedural requirements.
Education verified_user 0% verified
  • C
    Bachelor of Laws (LL.B.)
    Catholic University of Táchira | Venezuela
    Oct 2018 - Feb 2024 (5 years 5 months)
    Earned a Bachelor of Laws (LL.B. / Abogado) with a solid foundation in Civil, Labor, and Procedural Law. Developed strong expertise in legal research, case analysis, and the drafting of complex legal documents, contracts, and claims.