JESUS H. SALAZAR

T

eBay Customer Service, Interpreter, Customer Service Associate

Teleperformance BPO

Sep 2022 - Mar 2024 (1 year 7 months)

• Maintain stellar KPI/Metrics throughout my career showing great customer service skills throughout all my tasks within my time with the company. • Made cold calls and Answered B2B phone calls attending to eBay's customer service phone lines. • Provided solutions to customer who called about their missing packages, surcharges, mistaken purchases, etc. • Interpreted and translated conversations and documents from Spanish to English and from English to Spanish. • Provided all kinds of customer service whichever campaign I was assigned to by proving to be empathetic and patient with all callers.

L

| Customer Acquisition Specialist | Human Resources

Leverage Services

Dec 2020 - Jul 2022 (1 year 8 months)

• Handled high call volumes, with duties including scouting and onboarding new customers, presenting relevant product information, and cancelling services. • Maintained a high level of customer satisfaction by handling customer complaints adequately. • Handled all necessary HR tasks such as employee hiring, onboarding and training while also keeping track of payroll, vacation time and dismissals. payroll and dismissals. • As CFO, I kept track of all monies both incoming and outgoing. Made sure company was keeping up with ends meet in a healthy and productive way.

Executive Assistant | Sales Coordinator

Intuitive Solutions SAS

Nov 2017 - Aug 2020 (2 years 10 months)

• As EA to CEO, my main duties consisted of maintaining an organized and productive day to day business and personal schedule. I handled all incoming phone calls, booked travel, coordinated meetings and other similar tasks as needed. • Increased our sales pipeline proactively by scouting and reaching new potential customers. Engaged in sales pitches, presenting proposals, drawing out contracts and following through with closing deals. • Maintained a high level of customer service satisfaction by keeping close interactions with our new and existing customers and managed a high retention rate because of the relationship built with our clients.

E

Practice Manager | Patient & Scheduling Coordinator | Sales Manager

Elite Health & Aesthetics Center

Mar 2016 - Sep 2017 (1 year 7 months)

• Responsible for receiving all calls from potential and new patients. • Managed schedule, making sure that all appointments were previously confirmed and that no shows were recalled and rescheduled for a later date. • Created treatment plans and presented them to patients. Offered financial assistance to those who needed through Credit Care and through Lending Club and helped them with the applications. • Designed in-house marketing strategies to keep existing patients active. • Consistently met and exceeded all commission and bonus goals as set.

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Scheduling & Hygiene Coordinator

Gallardo & Lamas Periodontics

Jan 2015 - Feb 2016 (1 year 2 months)

• Scheduling coordinator for both in office doctors and hygienists. • Certified "Scheduling Institute" coordinator entrusted to answer calls and be the ''voice'' of the office. • Maintained strong follow up contacting no shows and rescheduling appointments as needed. • Collected insurance co-payments and open balances while making sure patient ledgers were accurate. • Presented treatment plans and followed through with making sure patient got treatment done.

B

Sales and Administrative & Executive Assistant | Patient Coordinator

Baptist Hospital South Florida

Aug 2012 - Nov 2014 (2 years 4 months)

• Answered phone calls to engage customers and schedule patient appointments, doctor-to-doctor • conferences/meetings, lawyer meetings, and lunches and or dinners. • Handled insurance verification, eligibility, benefit summaries/breakdowns and authorizations along with following up on insurance payments and ledger statuses. • Actively managed incoming and outgoing payments made at office from sales • Made sure schedules were strategically productive and that both doctors were meeting end of • day goals.

JESUS H. SALAZAR

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JESUS's behavioral traits
JESUS's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.