J

Jesus Perez

About

Detail

Customer Service Agent
Cartagena, Bolivar, Colombia

Contact Jesus regarding: 
work
Full-time jobs
Starting at USD600/month
Flexible work
Starting at USD4/hour
groups
Networking

Timeline


work
Job
school
Education
folder
Project

Résumé


Jobs verified_user 0% verified
  • F
    Customer Service Agent
    Freepik Latam
    Aug 2024 - Feb 2025 (7 months)
    As a Customer Service Agent, I was responsible for providing exceptional support to customers, addressing inquiries, and resolving issues efficiently to enhance customer satisfaction. I maintained a thorough understanding of our products and services to offer tailored solutions. Additionally, I managed a substantial database of selected images and resources for graphic designers, ensuring that relevant materials were readily accessible, which contributed to improved service delivery and customer engagement.
  • Teleperformance Colombia
    Bilingual Agent
    Teleperformance Colombia
    Nov 2022 - Mar 2024 (1 year 5 months)
    As a Bilingual Agent, I provided exceptional customer service and support to clients in both English and Spanish, ensuring clear communication and understanding of their needs. I effectively resolved inquiries and issues, contributing to a high level of customer satisfaction. Additionally, I managed a substantial database of end customers for our hotel clients, verifying billing payments at the end of each month to ensure accuracy and making necessary adjustments when required. This attention to detail in billing processes and database management enhanced our operational efficiency and strengthened client relationships. Furthermore, my experience in various roles at Teleperformance, including collections, sales, and retention, allowed me to
  • S
    Associate-CS
    SGS Colombia Holding S.A.S
    Mar 2021 - Nov 2022 (1 year 9 months)
    As an Associate in Customer Service, I was responsible for addressing customer inquiries and providing assistance with specific products, ensuring a high level of satisfaction. I effectively processed cross-sales by identifying customer needs and presenting tailored offers, which included bundling our products to enhance value for the customer. This approach not only improved customer engagement but also contributed to increased sales opportunities within the company. Additionally, my experience in scheduling appointments for contractors in a solar company honed my organizational skills, allowing me to manage customer interactions more efficiently and ensure timely follow-ups, which further supported our customer satisfaction improvement ef
  • S
    System Techinician
    Super Power SAS
    May 2017 - Nov 2017 (7 months)
    As a System Technician, I was responsible for the warranty process and maintenance of devices, ensuring optimal performance and customer satisfaction. I provided detailed specifications of the devices and assisted customers in selecting products that best suited their specific needs. Additionally, my role involved upselling by effectively communicating the benefits of various devices, which contributed to enhanced customer engagement and informed purchasing decisions.
Education verified_user 0% verified
  • Servicio Nacional de Aprendizaje (SENA)
    System Technician
    Servicio Nacional de Aprendizaje (SENA)
    Jan 2016 - Jan 2017 (1 year 1 month)
  • Colegio Distrital Olaya
    Bachelor's Degree
    Colegio Distrital Olaya
    Jan 2013 - Dec 2014 (2 years)
  • Servicio Nacional de Aprendizaje (SENA)
    Software Developer Technician
    Servicio Nacional de Aprendizaje (SENA)
Projects (professional or personal) verified_user 100% verified
  • P
    Personal/Familiar project verified_user Verified experience
    Jan 2019 - Feb 2021 (2 years 2 months)
    In this personal project, I established a local video game venue that attracted a diverse clientele eager to engage in gaming experiences. I utilized my customer communication skills to effectively interact with patrons, ensuring they received accurate information about the games available and assisting them with any needs related to handling the consoles or controllers. This focus on customer service not only enhanced the overall experience for visitors but also fostered a welcoming environment that encouraged repeat visits and community engagement.