Jesus Perez Customer Service Agent

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Customer Service Agent

Freepik Latam

Aug 2024 - Feb 2025 (7 months)

As a Customer Service Agent, I was responsible for providing exceptional support to customers, addressing inquiries, and resolving issues efficiently to enhance customer satisfaction. I maintained a thorough understanding of our products and services to offer tailored solutions. Additionally, I managed a substantial database of selected images and resources for graphic designers, ensuring that relevant materials were readily accessible, which contributed to improved service delivery and customer engagement.

Bilingual Agent

Teleperformance Colombia

Nov 2022 - Mar 2024 (1 year 5 months)

As a Bilingual Agent, I provided exceptional customer service and support to clients in both English and Spanish, ensuring clear communication and understanding of their needs. I effectively resolved inquiries and issues, contributing to a high level of customer satisfaction. Additionally, I managed a substantial database of end customers for our hotel clients, verifying billing payments at the end of each month to ensure accuracy and making necessary adjustments when required. This attention to detail in billing processes and database management enhanced our operational efficiency and strengthened client relationships. Furthermore, my experience in various roles at Teleperformance, including collections, sales, and retention, allowed me to

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Associate-CS

SGS Colombia Holding S.A.S

Mar 2021 - Nov 2022 (1 year 9 months)

As an Associate in Customer Service, I was responsible for addressing customer inquiries and providing assistance with specific products, ensuring a high level of satisfaction. I effectively processed cross-sales by identifying customer needs and presenting tailored offers, which included bundling our products to enhance value for the customer. This approach not only improved customer engagement but also contributed to increased sales opportunities within the company. Additionally, my experience in scheduling appointments for contractors in a solar company honed my organizational skills, allowing me to manage customer interactions more efficiently and ensure timely follow-ups, which further supported our customer satisfaction improvement ef

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System Techinician

Super Power SAS

May 2017 - Nov 2017 (7 months)

As a System Technician, I was responsible for the warranty process and maintenance of devices, ensuring optimal performance and customer satisfaction. I provided detailed specifications of the devices and assisted customers in selecting products that best suited their specific needs. Additionally, my role involved upselling by effectively communicating the benefits of various devices, which contributed to enhanced customer engagement and informed purchasing decisions.

Jesus Perez

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