Jesus Alberto Borbon Salido Dedicated 100% Remote Operations Professional with

Assistant Community Association Manager

Gordian Staffing

Jun 2025 - Oct 2025 (5 months)

As the Assistant Community Association Manager, I am responsible for reviewing architectural applications for compliance, submitting plans to the committee for approval, processing deposits and refunds, and organizing files. I maintain the Association's reservation calendar, process related forms and payments, and handle accounts receivable forms and deposit return letters. Additionally, I prepare materials for annual meetings, including notices, ballots, and agendas, and coordinate logistics for the Annual Meeting, ensuring all location and food arrangements are in place. I draft minutes and prepare the annual meeting results mailer, while also handling phone calls and emails, responding to inquiries, managing service requests, taking mess

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Sales Operations Supervisor

One Star

Sep 2024 - May 2025 (9 months)

Led two teams with up to 10-member sales representative agents for SaaS Home Service Technology. • Managed full-cycle team development: hiring, onboarding, and quota achievement. • Oversaw daily operations including pipeline analysis, call monitoring, and KPI reporting. • Authored sales playbooks improving conversion rates by 25%. • Redesigned CRM documentation & implemented live system tables, improving data accuracy by 40%. • Implemented coaching programs reducing ramp time for new hires by 30%. • Acted as liaison between sales, marketing, and executive leadership. • Utilized Google Workspace for efficient management of reports and documentation, enhancing team collaboration. Additionally, employed Slack with automations connected

Residential Property Manager - Maintenance

Anequim

Feb 2022 - Jan 2024 (2 years)

- Directed daily operations for Maintenance across 150+ Rental Residential and Commercial properties. - Served as liaison between tenants, HOAs, 80+ property owners, and 30+ vendors. - Managed repairs, inspections, compliance, and preventive maintenance approvals. - Coordinated 30–60 daily maintenance requests and afterhours emergency dispatches. - Handled HOA violation resolutions and city inspection requirements. - Coordinated the customer service, scheduling, preparation and after-cleaning, and turnover procedures for short-rental units over the city. - Managed procurement, delivery, and installation of appliances for 40+ Airbnb units. - Utilized Google Workspace to effectively organize maintenance records and schedules, enhancing

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Project Coordinator

Porch.com

Apr 2021 - Oct 2022 (1 year 7 months)

Delivered Client Support, Vendor Acquisition, and Coordination for Home Service Solutions. • Recruited, onboarded, and trained 50+ vendors. • Managed a portfolio of 20+ home improvement and inspection projects. • Monitored 100+ weekly calls, achieving 98% quality compliance. • Reduced customer complaints by 35% through process improvements. • Implemented churn reduction strategies. • Created training programs, playbooks, and evaluation rubrics. • Conducted bi-weekly coaching sessions, improving team metrics by 20%. • Utilized Google Workspace to effectively manage shared project documents, timelines, and team communication, enhancing collaboration and project tracking. • Employed Dialpad for efficient handling of client and contrac

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Team Leader

PIEDRA CERULEA S.C.

Oct 2019 - Oct 2020 (1 year 1 month)

• Telesales LOB. • Managed daily operations of customer service and sales teams, ensuring lead transfers, high-quality service, and performance target achievement. • Led, coached, and motivated team members, addressing performance gaps and driving productivity. • Monitored performance metrics, identified improvement areas, and implemented corrective actions. • Resolved customer inquiries efficiently while maintaining service excellence. • Tracked and analyzed KPIs to optimize team performance and operational efficiency. • Conducted bi-weekly training sessions to enhance skills and process knowledge. • Utilized Google Workspace to effectively oversee team schedules, reports, and shared files, enhancing organizational efficiency

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Call Center Supervisor

The Results Companies,

Sep 2015 - Sep 2019 (4 years 1 month)

• Telesales LOB. • Managed daily operations of customer service and sales teams, ensuring lead transfers, high-quality service, and performance target achievement. • Led, coached, and motivated team members, addressing performance gaps and driving productivity. • Monitored performance metrics, identified improvement areas, and implemented corrective actions. • Resolved customer inquiries efficiently while maintaining service excellence. • Tracked and analyzed KPIs to optimize team performance and operational efficiency. • Conducted bi-weekly training sessions to enhance skills and process knowledge. • Utilized Dialpad to effectively monitor and manage team calls, ensuring operational oversight and responsiveness. Additionally,

Jesus Alberto Borbon Salido

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