Jessica Vanegas

Jessica Vanegas

About

Detail

El Salvador
Contact Jessica regarding: 
work
Full-time jobs
Starting at USD1.3k/month

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • V
    Project Scheduling Coordinator public Remote experience
    Virtual Solutions
    Nov 2024 - Current (1 year 7 months)
    As a Project Scheduling Coordinator within the maintenance department of a property management company, I oversaw daily and long-range scheduling for repairs, inspections, and vendor work across multiple properties. I prioritized incoming service requests, assigned resources based on urgency and availability, and adjusted schedules in real time to minimize downtime and tenant disruption. I coordinated communication between tenants, maintenance techs, and third-party vendors to ensure expectations, timelines, and access details were clear. I tracked job progress, escalated delays, and maintained accurate records of work orders, status updates, and completion timelines to support operational visibility, compliance, and on-time service deliver
  • O
    Capacity And Routing Analyst
    Outsourcing Services International
    Jul 2023 - Nov 2024 (1 year 5 months)
    Supported dynamic dispatch operations by analyzing route data, reallocating resources in real time, resolving escalations, and delivering performance reports with actionable insights.
  • The Office Gurus
    Workforce Management Analyst
    The Office Gurus
    Jan 2018 - Jan 2023 (5 years 1 month)
    Monitored real-time performance dashboards to identify workload spikes and scheduling gaps, then recalibrated field assignments to keep response times and SLAs on target. Conducted root-cause reviews on missed commitments and workflow delays, improving schedule accuracy and resource allocation to maintain consistent SLA performance across changing demand. Additionally, leveraged Slack to deliver real-time AUX usage updates to frontline agents, reinforcing schedule adherence and further enhancing SLA performance.
  • T
    Customer Service Representative
    TELUS, Focus Services & Concentrix
    Jan 2012 - Jan 2017 (5 years 1 month)
    Delivered top-tier customer support via multiple communication channels, addressing inquiries and resolving issues efficiently. Ensured high levels of client satisfaction through tailored solutions and proactive engagement. Adapted to evolving customer needs by staying flexible and consistently exceeding expectations. Developed strong problem-solving and interpersonal skills to enhance client relationships.
Education verified_user 0% verified
  • University of Toronto
    Certification of Introduction To Psychology
    University of Toronto
    May 2017 - Jul 2017 (3 months)
    This certification provides a foundational understanding of human behavior, cognitive processes, and psychological theories. It covers key topics such as emotional intelligence, social psychology, and research methods, equipping me with skills to analyze behavior and apply psychological concepts in real-world situations.
  • Insaforp
    Certification of management of Key Performance Indicators (KPIs)
    Insaforp
    May 2019
    This certification provides expertise in setting, tracking, and analyzing Key Performance Indicators (KPIs) to drive business performance. It covers KPI development, data interpretation, and performance optimization, enabling me to align organizational goals with measurable outcomes.