Jessica Ugbe

O

Executive Assistant/Client Manager

Omni Black Service

Jan 2025 - Current (7 months)

O

Administrative Assistant

OPS Parking-

Aug 2024 - Mar 2025 (8 months)

As an Administrative Assistant, I was responsible for managing daily office operations, including scheduling appointments, handling correspondence, and maintaining organized records to ensure efficient workflow. I supported various departments by providing administrative assistance and facilitating communication among team members. Additionally, I utilized my skills in email marketing by leveraging Hubspot CRM to create and manage email campaigns, enhancing internal communication and engagement within the organization. I also employed Google Workspace to streamline tasks and improve efficiency in email marketing efforts for campaigns, ensuring that all communications were effectively managed and organized.

V

Sales/CRM

Volute- Contract

Jun 2024 - Dec 2024 (7 months)

In my role as a Sales/CRM professional, I was responsible for managing customer relationships and driving sales growth through effective communication and strategic outreach. I utilized various tools to streamline processes and enhance productivity. Specifically, I employed Google Workspace to facilitate collaboration and communication within the team. Additionally, I handled call answering duties, ensuring prompt responses to customer inquiries, which significantly improved customer satisfaction. My experience with data entry was crucial in maintaining accurate records of customer interactions and sales data. Furthermore, I leveraged Google Sheets for data management, allowing for efficient tracking and analysis of sales performance, which

N

Assistant Customer Relationship Manager

Netconstruct Nig. Ltd

Apr 2021 - Oct 2021 (7 months)

As an Assistant Customer Relationship Manager, I was responsible for maintaining strong client relationships by addressing inquiries and resolving issues promptly. I managed client communications effectively, ensuring that all interactions were documented accurately. Additionally, I utilized Google Workspace tools to streamline communication and collaboration within the team. I kept detailed records of client interactions and feedback using Google Sheets, which enhanced our ability to track customer satisfaction and improve service delivery.

I

Customer Relationship Officer

Ifedi AK Homes

Jun 2020 - Jun 2021 (1 year 1 month)

As a Customer Relationship Officer, I was responsible for managing customer interactions and ensuring high levels of satisfaction. I developed and maintained strong relationships with clients, addressing their needs and concerns promptly. Additionally, I utilized email marketing strategies by leveraging an email list provided to send targeted communications for marketing campaigns, enhancing customer engagement and promoting our services effectively. My role also involved collaborating with various departments to streamline processes and improve overall customer experience. Furthermore, I effectively utilized Google Workspace to keep detailed records of client interactions and answered client calls, ensuring that all communications were doc

N

Administrative Assistant

NUGITech

Nov 2016 - Feb 2018 (1 year 4 months)

Jessica Ugbe

About

Detail

Timeline

Résumé