Jessica Stahl Fraud Resolution & Complaint Management Expert | Team Leader |

Fraud Investigation – SAR Analyst

MBO Partners

Nov 2024 - Jul 2025 (9 months)

• Reviewed referrals for potential Suspicious Activity Report (SAR) filing in accordance with FinCEN and internal policy. • Documented detailed research and rationale to support filing decisions. • Ensured all SAR narratives conveyed clear, accurate, and complete representation of suspicious behavior for regulators. • Utilized Microsoft 365 applications, particularly Excel, to analyze data and streamline reporting processes, enhancing the efficiency and accuracy of SAR documentation. Additionally, demonstrated strong typing skills, which were essential for quickly and accurately documenting findings and ensuring timely submissions of SARs.

Operations Manager

Barclays

Sep 2021 - Sep 2024 (3 years 1 month)

As an Operations Manager, I was responsible for overseeing daily operations, optimizing processes, and ensuring efficient resource allocation to meet organizational goals. My role involved collaborating with various departments to streamline workflows and enhance productivity. Additionally, I conducted regular reviews and updates of report data, which, while related to data entry, played a crucial part in maintaining accurate records and informed decision-making across the organization.

Fraud Resolutions Analyst

Barclays

Feb 2018 - Sep 2021 (3 years 8 months)

• Handled high-stakes fraud claims with a top-tier quality benchmark, achieving fast, accurate resolution on escalated cases. • Conducted periodic trend analyses to identify recurring complaint themes, driving proactive policy and SOP enhancements. • Collaborated with Compliance to align investigation frameworks with evolving regulatory standards. • Utilized Microsoft 365 tools to enhance productivity and streamline documentation processes, ensuring efficient case management. • Engaged in call center operations by making frequent outbound calls to customers, which facilitated effective communication and resolution of fraud-related inquiries. Additionally, this role involved significant data entry tasks, including reviewing and updat

Fraud Investigation Analyst

Barclays

Feb 2016 - Feb 2018 (2 years 1 month)

• Investigated and resolved fraud cases per Visa/MasterCard guidelines, maintaining exceptional quality ratings. • Partnered with bank leadership to refine investigative standards and ensure regulatory adherence. • Assisted customers via incoming and outgoing communication to resolve fraud claim concerns and discuss outcomes, utilizing CRM skills to enhance customer interactions and streamline communication processes. This role involved inbound and outbound phone communication with customers, as well as assisting them with merchants via conference calls, ensuring a comprehensive approach to fraud resolution. Additionally, typing quickly and accurately was essential in documenting findings and communicating effectively with stakeholders,

Jessica Stahl

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