Jessica Renae Davis

Healthcare Customer Service Representative

Alorica

Jul 2025 - Current (1 year)

Provided assistance to healthcare customers by handling inquiries related to benefits, claims, and medical services. Maintained professionalism and empathy in a high-volume environment, resolved concerns efficiently, and ensured compliance with HIPAA and company guidelines. Additionally, utilized Google Sheets to track call logs, document follow-ups, and manage simple reporting tasks for internal use, enhancing organization and accuracy in information sharing across the team.

customer service rep

Liveops

Mar 2022 - Sep 2024 (2 years 7 months)

As a Customer Service Representative, I provided exceptional support to customers by addressing inquiries, resolving issues, and ensuring a positive experience. I effectively communicated with clients to understand their needs and offered tailored solutions, contributing to high customer satisfaction ratings. Additionally, I regularly accessed and updated customer records in internal systems, which, while not a traditional database management role, allowed me to become proficient in navigating CRM platforms. This experience involved inputting, retrieving, and organizing data accurately, which are foundational skills related to database management systems, ensuring data integrity and effective tracking of customer interactions.

C

Assistant Manager

CVS

Jul 2021 - Oct 2023 (2 years 4 months)

• Wash, dry, fold laundry, clean rooms, and make beds.

d

Cashier/Sales Associate

dd's DISCOUNTS

Apr 2021 - Jan 2022 (10 months)

• Responsible for cashier duties, restocking items, and managing inventory.

A

Packer/Shipper

Amazon Prime Shopper at Whole Foods

Nov 2020 - Mar 2021 (5 months)

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Craftsman

Hartfield Jackson Airport

Oct 2020 - Feb 2021 (5 months)

• Disinfecting airplanes.

L

Prep Cook/Dishwasher/Grill Cook

Logan's Roadhouse

Jun 2020 - Oct 2020 (5 months)

• Prepared food items for restaurant openings.

H

Selector/Picker

Home Depot Distribution

Apr 2019 - Feb 2020 (11 months)

• Temporary position.

K

Machine Operator

Kamtek Magna

May 2018 - Dec 2018 (8 months)

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Shift Supervisor B

Craft Solutions

Feb 2018 - May 2018 (4 months)

B

Demolition Worker

Belfor Property Restoration

Feb 2018 - Dec 2018 (11 months)

• Tasks include line popping, cuting with multi-tools, and removing sheet rock around sprinklers and water pipes.

Machine Operations

Sterilite

Sep 2017 - Dec 2017 (4 months)

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Customer Service Representative

AMERICAN HELPING HANDS

May 2017 - Jan 2018 (9 months)

• Answered phone calls and assisted customers with debt payments.

M

Laborer/Helper

Meta Labs

May 2016 - Jun 2016 (2 months)

• Counted pills, botled pills, labeled, and managed product cases.

Cook/Prep

Pollo tropical

Jan 2016 - Apr 2016 (4 months)

• Cooked various food items and gained kitchen experience.

R

Sales Associate

Ross Dress For Less

Feb 2014 - Aug 2015 (1 year 7 months)

• Handled stock, resolved register issues, and conducted onsite retail sales.

Assistant Manager (Sales)

Wendy's

Aug 2012 - Nov 2015 (3 years 4 months)

• Managed cash drawers, maintained food inventory, and provided support to employees.

Jessica Renae Davis

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